Guidelines regarding complaints handled in Ministries and Departments
Guidelines regarding complaints handled in Ministries and Departments – No action is required on anonymous complaints
This OM issued by the DOPT regarding handling mechanism of anonymous and pseudonymous complaints received in Ministries/ Departments against employees
No.104/76/2011-AVD.I
Government of India
Ministry of Personnel & Public Grievances & Pensions
(Department of Personnel & Training)
NewDelhi, Dated : 31st March, 2015
OFFICE MEMORANDUM
Subject:- Guidelines regarding handling of complaints in Ministries/ Departments.
The undersigned is directed to say that instructions regarding dealing with anonymous and pseudonymous complaints were issued vide this Department’s Office Memorandum of even number dated 18.10.2013 and subsequently clarified vide Office Memorandum of even number dated 18.6.2014.
2. A copy each of the aforesaid Office Memoranda are enclosed herewith. The instructions contained therein are reiterated and all Ministries/Departments are requested to follow the same while handling complaints received in their respective Ministry/Department.
(Aditya Kumar Joshi)
Director