Guidelines regarding complaints handled in Ministries and Departments

Guidelines regarding complaints handled in Ministries and Departments – No action is required on anonymous complaints

This OM issued by the DOPT regarding handling mechanism of anonymous and pseudonymous complaints received in Ministries/ Departments against employees

No.104/76/2011-AVD.I
Government of India
Ministry  of Personnel & Public Grievances & Pensions
(Department of Personnel & Training)

NewDelhi, Dated  :   31st  March,  2015

OFFICE MEMORANDUM

Subject:- Guidelines  regarding  handling  of  complaints  in Ministries/ Departments.

The  undersigned  is  directed to  say  that   instructions regarding dealing  with  anonymous  and  pseudonymous complaints were  issued vide  this   Department’s  Office  Memorandum  of  even  number  dated 18.10.2013 and subsequently clarified  vide Office  Memorandum of even number dated  18.6.2014.

2.        A copy  each   of  the  aforesaid Office Memoranda are enclosed herewith.    The  instructions  contained therein are  reiterated and  all Ministries/Departments    are   requested  to   follow  the    same   while handling complaints received  in their respective Ministry/Department.

(Aditya Kumar Joshi)
Director

Download DOPT 104/76/2011-AVD.I dated 31.03.2015