FAQs on Registering NPS Grievance

NSDL-CRA has built a multi layered Grievance redressal mechanism which is easily accessible, simple, quick, responsive and effective.

You have the option of registering grievance/complaint through the following alternatives:

• Web based interface:
  A Subscriber can register the grievance against any entity under NPS through log-in to the account. Alternatively, they can visit at “Log Your Grievance / Enquiry” section under “Subscriber’s Corner” of this website to log the grievance/query. Through this platform, Subscriber can register grievance/query even without having the PRAN Details. On successful registration, a token number will be displayed on the screen for future reference.
• Call Centre/ Interactive Voice Response System (IVR):
  Subscriber can contact the NSDL-CRA call centre at toll free telephone number and register the grievance. Subscriber has to authenticate themselves through the use of T-pin allotted to raise the grievance. On successful registration of grievance, a token number will be allotted by the Customer Care representative for any future reference.
• Physical forms:
  Subscriber can also submit the grievance in a prescribed format to the associated Nodal Office. Subscriber has to mention the PRAN as the means of authentication on the form. Upon submission of form to the associated Nodal Office, Subscriber will get an acknowledgement receipt. The token number would be emailed to you by NSDL-CRA (if the email id is mentioned), otherwise the same will be emailed to the associated Nodal Office.
• Approach the associated Nodal Office, who can raise a grievance on Subscriber’s behalf.
  A Subscriber may also write to Grievance Redressal Cell, PFRDA, B-14/A, ChatrapatiShivajiBhawan, Qutab Institutional Area, Katwaria Sarai, New Delhi-110016 (Email: [email protected]) for taking appropriate action.