NPS Registration – Frequently Asked Questions (FAQs)

Government employees who are mandatorily covered under NPS are required to submit the duly filled CSRF along with supporting documents to the associated DDO. DDO after authorization of form forwards it to PAO/ CDDO/ DTO for onward submission to CRA-FC for PRAN generation.

CSRF can be downloaded from the CRA website ( at the given link:

Subscriber can also obtain from the associated Nodal Office.

Yes. you can generate PRAN Online using e-NPS (either Aadhaar based or PAN based) and subsequently you are required to shift your PRAN under your associated Nodal Office by submitting Form IIS-1 (Inter Sector Shifting Form).

Please refer Q. 11 above for detailed procedure.

No. You are permitted to have only one PRAN under NPS which is unique, permanent and portable across jobs, employments and locations.

PRAN is an acronym for Permanent Retirement Account Number, which is a unique and portable number provided to each Subscriber under NPS upon successful registration and remains with the Subscriber till he/ she exits from NPS.

After a PRAN is generated, PRAN Kit is sent to the associated Nodal Office for onward distribution to the underlying Subscriber. A PRAN kit contains PRAN card, Subscriber details (referred to as Subscriber Master Report) and an information booklet along with the PIN Mailers.

I-PIN: I-PIN, is a password to access your NPS account online/ through NPS Mobile App. Through your NPS account log-in, you can view details of NPS account and initiate various service requests. I-PIN is dispatched along with PRAN kit.

To reset the I-PIN, please refer Question no. 5 under Service Request

T-PIN: T-PIN can be used to access your NPS account through the toll free helpline (1800-222-080). The Bilingual ‘Interactive Voice Response’ (IVR) service helps you to access your account details and avail various services including request for Transaction Statement to your registered email ID. You can also speak to Customer Care Executive for any specific query. You can reset the T-PIN through the option available in IVR.

To reset the T-PIN, please refer Question no. 6 under Service Request

Once the PRAN is generated, an email alert as well as a SMS alert will be sent to the registered email ID and mobile number of the Subscriber. NSDL-CRA also intimates the Subscriber about the dispatch details once the PRAN kit for the Subscriber is dispatched.

Subscriber can check the status of his/ her PRAN application by 17 digit acknowledgement number allotted by CRA-FC at the time of submission of application forms by Nodal Office.

You may check the status of you PRAN application through below tabs given under “Important Links” section available on ‘Home’ page of this website

i. PRAN application Status (through Ack. ID) – (acknowledgement number allotted by CRA-FC)
ii. Track PRAN Card Status (NPS Regular) – (to know the PRAN card dispatch status)

Once the PRAN is generated, PRAN kit containing PRAN card is dispatched to the respective Nodal Offices for onward distribution to the Subscribers. In case of non-receipt of PRAN Card, a Subscriber can enquire with the concerned Nodal Office or can check the dispatch status by accessing CRA website: under ‘Value Added Services’.

Activation of Tier II account is very easy, it can be done through online at eNPS website ( or the associated Nodal Office or by visiting the nearest POP–SP. For more details, please refer “How to activate the Tier II account” section under “Knowledge Centre” available on this website.

Home / Subscriber Corner / Knowledge Centre / How to activate the Tier II account
To find the nearest POP-SP, you may visit “Find your nearest POP-SP” under “Important Links” section available on Home page of this website.

Any Subscriber having an Active Tier I account can activate a Tier II account.

A Subscriber can activate Tier II account in the following ways:

  • By approaching the nearest POP-SP and submitting a duly filled Form UOS-S10 along with copy of PRAN Card, PAN Card, cancelled cheque and initial contribution of Rs. 250/-.
  • Govt. sector NPS Subscribers can also approach their associated Nodal Office for activation of Tier II account by submitting Form S10 (Subscriber Registration Form Tier-II)
  • Tier II account can also be activated through the eNPS platform (

A Subscriber can view the detail of the associated Nodal Office by logging into the CRA system or in NPS Mobile App with the User ID and I-PIN.

Subscriber is allowed to register up to three nominees in NPS. Subscriber needs to provide name, nominees’ relation with Subscriber and Percentage share. Value of Percentage share must be an integer. Sum of percentage share across all the nominees must be equal to 100. If sum of percentage is not equal to 100, entire nomination will be rejected.

A Subscriber, at the time of joining NPS is required to make a nomination mandatorily in the prescribed form, conferring on one or more persons the right to receive the amount in the unfortunate event of death of a Nominee.

In case of a male Subscriber, his legally wedded wife, his children, whether married or unmarried, his dependent parents and his deceased son’s widow and children.

In the case of a female Subscriber, her legally wedded husband, her children, whether married or unmarried, her dependent parents, her husband’s dependent parents and her deceased son’s widow and children.

If Subscriber has a family at the time of making a nomination, the nomination shall be in favour of one or more persons belonging to his family. Any nomination made by such Subscriber in favour of a person not belonging to his family shall be invalid.

For other terms and conditions, please refer PFRDA regulations.

Yes, minor can be a nominee. In such a case, Subscriber will be required to provide guardian’s details and date of birth of the minor.

FATCA stands for the Foreign Account Tax Compliance Act. It is a new piece of legislation to help counter tax evasion in the US. Introduced by the United States Department of Treasury (Treasury) and the US Internal Revenue Service (IRS), the purpose of FATCA is to encourage better tax compliance by preventing US persons from using banks and other financial organizations to avoid US taxation on their income and assets. India has signed inter-governmental agreements (IGAs) relating to FATCA compliance with the United States government.

For information related to FATCA compliance, please visit “FATCA Self-Certification” Section available under Subscriber’s Corner on this website.

Yes. As per the amendment in PMLA rules by the Government, NPS accounts should be linked with Aadhaar.

Based on the notification dated June 1, 2017, issued by the Dept. of Revenue, Ministry of Finance, bearing No. GSR 538 (E) being the Prevention of Money Laundering (Maintenance of Records) Second Amendment Rules, 2017, both Aadhaar and PAN have been made mandatory for existing and new accounts to be opened under NPS.

Subscribers can seed Aadhaar in their PRAN by logging into the CRA System ( with the User ID (PRAN) and I-PIN (Internet Password).

The option is available under Menu >> Update Details; Sub-menu >> Update Aadhaar/ Address Details. PAO/ CDDO/ DTO are required to authorise the request in the CRA System.

Subscribers can update their PAN by submitting Form S2 (Subscriber Details Change) to their associated Nodal Office (PAO/ CDDO/ DTO). Nodal Office can carry out necessary changes in the NPSCAN system (