Procedure to deal with letters from MPs, Public body etc
Procedures to deal with letters received from the Members of Parliament, member of public, recognized association or a public body
Sub: Procedures to deal with letters received from the Members of Parliament, member of public, recognized association or a public body.
The paragraph Nos.63 & 66 of the Chapter No.VIII (Forms & Procedure of Communication) and of the Central Secretariat Manual of Office Procedure (CSMOP) and paragraph Nos.127 of Chapter No.XIV prescribe the procedure for dealing with the correspondence received from Members of Parliament, VIPs, members of public, recognized association or a public body. The same are reiterated, as given below, for strict compliance:-
(3) Where, however, a communication is addressed to the head of an attached or subordinate office, Public Sector Undertakings, Financial Institutions (including nationalized banks) Division/Branch In charge in a Ministry/Department/Organization, it should be replied to by the addressee himself. In routine matters, he may send an appropriate reply on his own. In policy matters, however, the officer should have prior consultation with higher authorities before sending a reply. It should, however, be ensured that minimum level at which such replies are sent to Members of Parliament is that of Under Secretary and that also in a polite letter form only.