Banks not to insist for Life Certificate on first credit of Pension – CPAO Order

Government of India

Ministry of Finance

Department of Expenditure

Central Pension Accounting Office

Trilkoot-II, Bhikaji Cama Place

New Delhi

28.07.2014

OFFICE MEMORANDUM

It has been observed that banks insist on the pensioners to physically appear in the bank to prove their existence to enable the bank authorities to issue Life Certificate before commencing first payment of pension. In this context, as per existing arrangement no provision of submission of life certificate at the time of First credit of pension is available. Moreover, as conveyed by this office OM No. CPAO/Tech/Simplification/2014-15/19 dated-28.05.2014 (copy enclosed) physical appearance in the paying branch is no longer required even for identification of pensioner. The bank has to identify the pensioner with reference to the information already available with bank obtained through KYC at the time of opening of bank account.

Therefore, Heads of Govt. Business Department of all banks are advised to instruct their CPPC and paying branches not to insist on the pensioners to issue life certificate at the time of first credit of pension.

This issues with the approval of competent authority

(Vijay Singh)

Sr.Accounts Officer (Tech)