Suo-motu cognizance in the matter of obstacles, risks and humiliation faced by Divyangjan: DOP

Suo-motu cognizance in the matter of obstacles, risks and humiliation faced by Divyangjan regarding non-accessibility of public services: Department of Posts

F.No. SC-12/25/2023 SCT-DOP
Government of India
Ministry of Communications
Department of Posts
(SCT cell)

Dak Bhawan, Sansad Marg,
New Delhi-110001
Dated: December, 2023

To
The All Heads of Circle

Subject: Suo-motu cognizance in the matter of obstacles, risks and humiliation faced by Divyangjan regarding non-accessibility of public services – reg.

Madam/Sir,

| am directed to enclose herewith a copy of the Record of Proceedings dated 09.11.2023 received from the the Chief Commissioner for Persons with Disabilities (CCPD) on the subject cited above and to request you to take necessary action with regard to the directions contained in para 3.3(5) of the said Record of Proceedings.

2. Para 3.3(5) of the enclosed Record of Proceedings (RoP) inter-alia mentions that concerned officers of any government office across the country, whether a central government or a State government establishment or a local government, officiating from any buildings/ premises which are still not made accessible, shall go down to the ground floor or any other place in the building/ premises which is accessible for divyangjan along with necessary staff and equipment and provide the service there itself. This shall be applicable to any public service including outsourced service by the government such as the Passport/ Visa Services, Jan Suvidha Kendra, CSC etc.

3. It is requested to circulate the said CCPD directions to all the postal establishments under your jurisdiction immediately for strict compliance.

4. A Compliance/Action Taken Report in this regard may be sent to this office within a week without any fail to enable this office submit a consolidated report to the CCPD within stipulated time.

Yours faithfully,

Encl: As above

(Prabha Sharma)
Assistant Director General (PE-I & SCT)

Copy to:
1. All DDsG of Department of Posts for information and necessary compliance.
2. GM, CEPT Mysuru with request to upload it on Department Website.
3. ADG (Admin), Dak Bhawan with a request to upload it on e-office dashboard.

Source: Department of Posts