Telecom Pensioners Get Digital Boost as SAMPANN Connects with DigiLocker

In a significant stride towards paperless governance, the Office of the Principal Controller of Communication Accounts (Pr CCA), Delhi, has announced the successful integration of the SAMPANN pension portal with the DigiLocker platform.
The move is part of the Government of India’s ongoing Digital India mission aimed at enhancing ease of access to essential services for citizens, especially pensioners.

Under this integration, pensioners under the Department of Telecommunications can now access key pension documents directly through their DigiLocker accounts — anytime and from anywhere.

Paperless Access to Important Records

Pensioners will be able to retrieve digital versions of crucial documents such as:

• e-Pension Payment Orders (e-PPOs)
• Gratuity Sanction Orders
• Commutation Payment Orders
• Form-16

These digital documents can be used for a variety of purposes including bank processes, medical reimbursements and official verifications, eliminating the need for physical copies.

According to officials, the integration helps save both time and resources — providing a secure, instant and easily verifiable source of pension documents.

Government Emphasises Digital Self-Reliance

Shri Ashish Joshi, Principal Controller of Communication Accounts, highlighted that the initiative aligns with the government’s vision of digital self-reliance. He said the facility empowers senior citizens by reducing administrative hurdles and supports their needs through a user-friendly digital interface.

“With this integration, pensioners no longer need to carry physical files or visit offices for basic document retrieval,” he added.

How Pensioners Can Use the New Facility

To make use of the service:

1. Log in to DigiLocker using Aadhaar authentication.
2. Link your PPO number under the SAMPANN service.
3. Download the required documents instantly on your mobile or desktop.

Dedicated support through helplines remains available for any assistance.

About the SAMPANN Platform

Launched in December 2018, SAMPANN (System for Accounting and Management of Pension) is the flagship digital pension management system of the telecommunication department. It covers the full pension lifecycle — from initiation and processing to disbursement, accounting and grievance redressal — ensuring a pensioner-centric approach.

The platform also enables features like tracking payment status, submitting life certificates, and updating personal details online.

Source: PIB