Commencement of Family Pension with Rs. 16 lakh arrear of unmarried daughter after 06 years of parent’s death – Success story of CPENGRAMS portal

Commencement of Family Pension with Rs. 16 lakh arrear of unmarried daughter after 06 years of parent’s death – Success story of CPENGRAMS portal: DOPPW

7. Success Stories

7.1 Name: Ms. Anuradha Prajapati Gist of Success Story: Commencement of Family Pension of unmarried daughter after 06 years of parent’s death and payment of Family Pension arrear of Rs. 16 Lakh

Ms. Anuradha Prajapati unmarried daughter of Late Sh. Chakkan Lal, a pensioner of Central Board of Indirect Taxes and Customs (CBIC). Both her parents had expired. She filed the documents with CBIC for the commencement of family pension in 2016. After follow-ups with the Department for years, copy of both cancelled PPOs (disburser’s and pensioner’s portions) were returned back by the CBIC to CPAO in December, 2021 only. However, family pension was not commenced, thereafter. She again approached CBIC in November, 2022 and then in January, 2023.

She was facing financial hardship due to non-commencement of her family pension since 2016. In the meantime, she got to know about the CPENGRAMS Toll free number and lodged a grievance on CPENGRAMS portal in March, 2023 (DOPPW/P/2023/0002365). DOPPW transferred the case to CBIC. Her case was pre-maturely closed by CBIC on 10th April, 2023. Again, her case was re-registered on 29th September 2023(DOPPW/P/2023/0010996) and it was again closed with the remark, “Since, the matter regarding receipt of the first credit of Family Pension in the bank account of the pensioner is pending with PAO, Panaji, no action is pending from this office in this regard.” Hence, again she did not succeed in getting her family pension commenced.

Subsequently, the case was registered for the third time on 8th December, 2023 (DOPPW/P/2023/0013339). Finally, efforts of Ms. Anuradha Prajapati and DOPPW resulted in conclusive redressal of the grievance and she received payment of arrear of Rs. 16 lakhs (05.12.2016 to 31.11.2023) and her family pension was also started in January, 2024.

Source: DOPPW