Public Grievances – Number of public grievances received/ addressed so far: Lok Sabha QA

One Nation One Portal: Unified grievance redressal platform namely Centralised Public Grievances Redress and Monitoring System (CPGRAMS): Lok Sabha QA

Public Grievances – Number of public grievances received/ addressed so far, Ministry/Department-wise: Lok Sabha QA

GOVERNMENT OF INDIA
MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS
(DEPARTMENT OF ADMINISTRATIVE REFORMS & PUBLIC GRIEVANCES)

LOK SABHA

STARRED QUESTION NO. 20
(TO BE ANSWERED ON 07.12.2022)

PUBLIC GRIEVANCES

*20. SHRI VIJAYAKUMAR (ALIAS) VIJAY VASANTH:

Will the PRIME MINISTER be pleased to state:

(a) whether the Government receives large number of public grievances on various issues and if so, the details thereof, Ministry/Department-wise;

(b) the number of public grievances received/ addressed so far, Ministry/Department-wise; and

(c) whether these grievances are addressed on time, if so, the details thereof and if not, the reasons therefor?

ANSWER

MINISTER OF STATE IN THE MINISTRY OF PERSONNEL PUBLIC GRIEVANCES AND PENSIONS AND MINISTER OF STATE IN THE PRIME MINISTER’S OFFICE (DR. JITENDRA SINGH)

(a): Yes sir, the public grievances received by Government on the Central Public Grievances Redress and Monitoring System (CPGRAMS) portal for the year 2022 Ministry/ Department wise are at Annex l . Public Grievances are received on various issues such as implementation of Government schemes/ programmes, quality of services, civic amenities, harassment & atrocities, corruption etc.

(b): The list of Public Grievances addressed for the year 2022 Ministry/ Department wise are at Annex 2.

(c): The endeavour of the Government is to ensure quality and timely disposal of the public Grievances. The stipulated time-frame for disposal of public Grievances was reduced from 60 days to 45 days in June 2021 which was further reduced to 30 days from July 2022. In case redressal is not possible within the stipulated timeframe an interim reply shall be given to the citizen. The average grievance redressal time for the month of October 2022 is 27 days and for November 2022 is 28 days.

*****

Annex 1

Ministry/Department Receipt
Central Board of Direct Taxes (Income Tax) 58782
Central Board of Indirect Taxes and Customs 13243
Department for Promotion of Industry and Internal Trade 1914
Department of Administrative Reforms and Public Grievances 4154
Department of Agriculture and Farmers Welfare 31650
Department of Agriculture Research and Education 2190
Department of Animal Husbandry, Dairying 1634
Department of Atomic Energy 1500
Department of Bio Technology 308
Department of Chemicals and Petrochemicals 447
Department of Commerce 5267
Department of Consumer Affairs 15805
Department of Defence 13457
Department of Defence Finance 18445
Department of Defence Production 2354
Department of Defence Research and Development 1305
Department of Economic Affairs ACC Division 5094
Department of Empowerment of Persons with Disabilities 2283
Department of Ex Servicemen Welfare 11954
Department of Expenditure 6821
Department of Fertilizers 611
Department of Financial Services (Banking Division) 173083
Department of Financial Services (Insurance Division) 22463
Department of Financial Services (Pension Reforms) 2913
Department of Fisheries 334
Department of Food and Public Distribution 4236
Department of Health & Family Welfare 32909
Department of Health Research 1171
Department of Heavy Industry 1086
Department of Higher Education 19011
Department of Investment & Public Asset Management 919
Department of Justice 12555
Department of Land Resources 1500
Department of Legal Affairs 4014
Department of Military Affairs 7012
Department of Official Language 298
Department of Personnel and Training 33771
Department of Pharmaceutical 754
Department of Posts 49917
Department of Public Enterprises 638
Department of Revenue 15693
Department of Rural Development 11340
Department of School Education and Literacy 17007
Department of Science and Technology 6340
Department of Scientific & Industrial Research 1850
 Department of Social Justice and Empowerment 6291
Department of Space 432
Department of Sports 1298
Department of Telecommunications 46885
Department of Youth Affairs 800
Legislative Department 876
Ministry of Coal 3456
Ministry of Ayush 2478
Ministry of Civil Aviation 9937
Ministry of Cooperation 31220
Ministry of Corporate Affairs 15803
Ministry of Culture 2108
Ministry of Development of North Eastern Region 171
Ministry of Drinking Water and Sanitation 2897
Ministry of Earth Sciences 550
Ministry of Electronics & Information Technology 7538
Ministry of Environment, Forest and Climate Change 4466
Ministry of External Affairs 15576
Ministry of Food Processing Industries 1688
Ministry of Home Affairs 38683
Ministry of Housing and Urban Affairs 28352
Ministry of Information and Broadcasting 4339
Ministry of Labour and Employment 121638
Ministry of Micro Small and Medium  Enterprises 2363
Ministry of Mines 1886
Ministry of Minority Affairs 1731
Ministry of New and Renewable Energy 810
Ministry of Panchayati Raj 4906
Ministry of Parliamentary Affairs 2260
Ministry of Petroleum and Natural Gas 16206
Ministry of Power 3868
Ministry of Railways ( Railway Board) 50119
Ministry of Road Transport and Highways 22474
Ministry of Shipping 1531
Ministry of Skill Development and Entrepreneurship 2288
Ministry of Statistics and Programme Implementation 334
Ministry of Steel 1040
Ministry of Textiles 1212
Ministry of Tourism 1893
Ministry of Tribal Affairs 1108
Ministry of Water Resources, River Development & Ganga Rejuvenation 1986
Ministry of Women and Child Development 4790
NITI Aayog 2418
O/o the Comptroller & Auditor General of India 10886
Unique Identification Authority of India 11846
Total 1115469

Annex 2

Ministry/Department Disposed
Central Board of Direct Taxes (Income Tax) 46829
Central Board of Indirect Taxes and Customs 12627
Department for Promotion of Industry and Internal Trade 1870
Department of Administrative Reforms and Public Grievances 3840
Department of Agriculture and Farmers Welfare 21577
Department of Agriculture Research and Education 2049
Department of Animal Husbandry, Dairying 1371
Department of Atomic Energy 1306
Department of Bio Technology 299
Department of Chemicals and Petrochemicals 416
Department of Commerce 5010
Department of Consumer Affairs 14922
Department of Defence 12070
Department of Defence Finance 17579
Department of Defence Production 2253
Department of Defence Research and Development 1240
Department of Economic Affairs ACC Division 4707
Department of Empowerment of Persons with Disabilities 2216
Department of Ex Servicemen Welfare 10883
Department of Expenditure 6695
Department of Fertilizers 574
Department of Financial Services (Banking Division) 160059
Department of Financial Services (Insurance Division) 21651
Department of Financial Services (Pension Reforms) 2876
Department of Fisheries 323
Department of Food and Public Distribution 4127
Department of Health & Family Welfare 27561
Department of Health Research 1139
Department of Heavy Industry 1053
Department of Higher Education 17399
Department of Investment & Public Asset Management 906
Department of Justice 12222
Department of Land Resources 1471
Department of Legal Affairs 4008
Department of Military Affairs 6617
Department of Official Language 272
Department of Personnel and Training 31160
Department of Pharmaceutical 675
Department of Posts 47754
Department of Public Enterprises 625
Department of Revenue 12399
Department of Rural Development 10070
Department of School Education and Literacy 15767
Department of Science and Technology 6010
Department of Scientific & Industrial Research 1732
Department of Social Justice and Empowerment 5985
Department of Space 408
Department of Sports 1187
Department of Telecommunications 45819
Department of Youth Affairs 583
Legislative Department 851
Ministry of Coal 3225
Ministry of Ayush 2202
Ministry of Civil Aviation 9546
Ministry of Cooperation 30545
Ministry of Corporate Affairs 15352
Ministry of Culture 1872
Ministry of Development of North Eastern Region 170
Ministry of Drinking Water and Sanitation 2439
Ministry of Earth Sciences 516
Ministry of Electronics & Information Technology 7138
Ministry of Environment, Forest and Climate Change 4190
Ministry of External Affairs 14630
Ministry of Food Processing Industries 1669
Ministry of Home Affairs 37160
Ministry of Housing and Urban Affairs 27124
Ministry of Information and Broadcasting 3955
Ministry of Labour and Employment 118247
Ministry of Micro Small and Medium  Enterprises 2210
Ministry of Mines 1856
Ministry of Minority Affairs 1607
Ministry of New and Renewable Energy 760
Ministry of Panchayati Raj 4685
Ministry of Parliamentary Affairs 2259
Ministry of Petroleum and Natural Gas 15088
Ministry of Power 3761
Ministry of Railways ( Railway Board) 47898
Ministry of Road Transport and Highways 21632
Ministry of Shipping 1387
Ministry of Skill Development and Entrepreneurship 2145
Ministry of Statistics and Programme Implementation 317
Ministry of Steel 998
Ministry of Textiles 1173
Ministry of Tourism 1744
Ministry of Tribal Affairs 1035
Ministry of Water Resources, River Development & Ganga Rejuvenation 1914
Ministry of Women and Child Development 4426
NIT! Aayog 2367
O/o the Comptroller & Auditor General of India 10453
Unique Identification Authority of India 11073
Total 1033810

 

Source: Lok Sabha

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