CPAO WRPS Portal: Complete Guide for Central Government Pensioners

What is CPAO WRPS?

The WRPS portal is a mobile-friendly online platform designed to give Central Government pensioners access to pension-related data maintained by CPAO. It enables pensioners to monitor their pension status, download authorisations, and raise grievances — all without stepping into an office.

Who Can Use the WRPS Portal?

WRPS is available to the following categories of pensioners:

Key Services Available on WRPS

The portal offers several features that eliminate the need for physical follow-ups:

• 📄
  Digital Record of SSA: View and download Special Seal Authorities (SSA) for fresh and revised pension cases — official confirmation of pension authorisations sent to banks.

• 🔍
  Pension Case Tracking: Track your pension case from PAO submission through CPAO processing to dispatch at the bank CPPC.
• 💰
  Pension Payment Details: View monthly payment information including basic pension, Dearness Relief, medical allowance, and arrears credited.
• 🪪
  PPO & Profile Details: Access pensioner profile data linked with PPO records maintained by CPAO.
• 📣
  Online Grievance Monitoring: Lodge and track grievances with CPAO without any written correspondence.
• 📱
  SMS Alerts: Automated alerts for key milestones — receipt, dispatch, and grievance disposal.

How to Register and Login to WRPS

A one-time registration is required. Follow these steps:

1. Visit the CPAO website at cpao.nic.in
2. Open the Pensioner’s Service (WRPS) link on the homepage
3. Click on New Registration
4. Enter your 12-digit PPO number and bank account number (pension account)
5. Provide your date of birth and date of retirement (or date of death for family pension)
6. Create your login credentials (username and password)
7. Complete OTP verification and log in to access your dashboard

Most Common Uses of WRPS

Tracking Pension Case Status Through WRPS

Before PPO Allotment

Retiring employees can track cases using their PAN number and date of retirement — even before a PPO is assigned.

After PPO Allotment

Once the PPO is generated, the case can be tracked across three stages:

This visibility helps pensioners understand delays and follow up with the right authority at the right time.

Viewing Pension Payment History and Arrears

WRPS displays pension payments reported by banks through scroll data. Pensioners can verify pension amounts credited, check arrears payments, and confirm Dearness Relief updates. Typically, payment history spanning multiple months is available for review.

Note: WRPS reflects data reported by banks and CPAO; minor delays between bank credit and portal update may occur.

Mobile Access: The Dirghayu App

The app provides quick access to information but does not permit modification of records.

Common WRPS Issues and How to Resolve Them

While WRPS is a practical tool, pensioners sometimes encounter difficulties. Here are the most frequently asked questions and solutions:

Grievance Redressal and Help Channels

If issues remain unresolved through the portal, CPAO provides multiple support channels. Online grievances submitted through WRPS are forwarded to the concerned bank or field office for resolution.

In-person consultation is also available at the CPAO office during notified working hours for cases that require direct assistance.