End-to-end digitization of the pension process and implementation of Bhavishya Software by non-civil Ministries: Action Taken Report

End-to-end digitization of the pension process and implementation of Bhavishya Software by non-civil Ministries: Action Taken Report on recommendation of DRPSC

PARLIAMENT OF INDIA
RAJYA SABHA
DEPARTMENT-RELATED PARLIAMENTARY STANDING COMMITTEE ON
PERSONNEL, PUBLIC GRIEVANCES, LAW AND JUSTICE
Rajya Sabha Secretariat, New Delhi
December, 2022 / Agrahayana, 1944 (Saka)

ONE HUNDRED TWENTIETH REPORT
ON
ACTION TAKEN ON ONE HUNDRED TENTH REPORT OF THE COMMITTEE ON
“PENSIONER’S GRIEVANCES – IMPACT OF PENSION ADALATS AND CENTRALIZED
PENSION GRIEVANCES REDRESS AND MONITORING SYSTEM (CPENGRAMS)”
PERTAINING TO
THE DEPARTMENT OF PENSION & PENSIONERS’ WELFARE
(MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES & PENSIONS)
(Presented to the Rajya Sabha on 8th December, 2022)
(Laid on the Table of the Lok Sabha on 8th December, 2022)

RECOMMENDATIONS/OBSERVATIONS WHICH HAVE BEEN ACCEPTED BY THE MINISTRY

GRIEVANCES PERTAINING TO AUTHORIZATION, SANCTION AND PROCESSING OF PENSION AUTHORIZATION, SANCTION AND PROCESSING OF PENSION

End-to-end digitization of the pension process and implementation of Bhavishya Software by non-civil Ministries

Recommendation/Observation

1.16 The Committee is of the view that end-to-end digitization of the pension process, right from the stage of submission of pension papers by the retiring Government servant to Head of Office to the stage of forwarding of PPO and Special seal of Authority to the Pension Disbursing authority by Central Pension accounting Office will smoothen the pension process further, arrest the minutes of delays besides significantly bringing down the volume of grievances being registered on CPENGRAMS. The Committee recommends the Department to apprise it whether Bhavishya software renders end-to-end digitization of the whole pension process possible in its Action Taken Replies. The Department may also inform the Committee about the status of implementation of Bhavishya Software by non-civil Ministries in its Action Taken Replies. (4.7)

Action Taken

1.17 Bhavishya software enables online filling of Pension forms and digitized till generation of e-PPO which may further be stored in DigiLocker of the retiree.

1.18 M/o Defence after introduction of SPARSH Portal, D/o Telecommunication with SAMPANN Portal, Railways with ARPAN software and D/o Posts with SAP module have made considerable headway in digitization of the pension settlement of their employees.

Further observation

1.19 The Committee appreciates the digitalization push by the Government in the matters of pension.

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Source: Rajya Sabha