Digital Life Certificate through Video based Customer Identification Process and Facial recognition technologies: Action Taken Report
Digital Life Certificate through Video based Customer Identification Process and Facial recognition technologies: Action Taken Report on recommendation of DRPSC
PARLIAMENT OF INDIA
DEPARTMENT-RELATED PARLIAMENTARY STANDING COMMITTEE ON
PERSONNEL, PUBLIC GRIEVANCES, LAW AND JUSTICE
Rajya Sabha Secretariat, New Delhi
December, 2022 / Agrahayana, 1944 (Saka)
ONE HUNDRED TWENTIETH REPORT
ACTION TAKEN ON ONE HUNDRED TENTH REPORT OF THE COMMITTEE ON
“PENSIONER’S GRIEVANCES – IMPACT OF PENSION ADALATS AND CENTRALIZED
PENSION GRIEVANCES REDRESS AND MONITORING SYSTEM (CPENGRAMS)”
THE DEPARTMENT OF PENSION & PENSIONERS’ WELFARE
(MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES & PENSIONS)
(Presented to the Rajya Sabha on 8th December, 2022)
(Laid on the Table of the Lok Sabha on 8th December, 2022)
Digital Life Certificate through Video based Customer Identification Process and Facial recognition technologies
RECOMMENDATIONS/OBSERVATIONS WHICH THE COMMITTEE DOES NOT DESIRE TO PURSUE IN VIEW OF THE REPLIES GIVEN BY THE MINISTRY
GRIEVANCES PERTAINING TO DISBURSEMENT OF PENSION
2.50 The Committee is highly appreciative of the Department for leveraging advanced technology to the maximum possible extent and for leaving no stone unturned in redressing pensioners’ grievances and promoting their welfare. In fact, the Committee wishes that each Ministry and Department of the Government should work with similar conviction in public interest. The Committee recommends the Department to gradually expand the scope of DLC from Home project, Doorstep Banking and submission of DLC through postal agent to all major cities and towns. The Committee recommends the Department to ensure that Video based Customer Identification Process and Facial recognition technologies are operationalized on a wider scale at the earliest. (5.11)
2.51 DoPPW will comply with the recommendations.
2.52 Video based Customer Identification Process to submit Life Certificate has been implemented by some of the Banks like State Bank of India (SBI), Punjab National Bank (PNB), UCO Bank.
2.53 Further, Face Authentication Technology has been launched by Hon’ble MOS(PP) on 29.11.2021 to submit Life Certificate in which one can submit Life Certificate with Android Mobile without any external device.
2.54 The Committee takes note of the reply and does not wish to further pursue the matter in light of reply furnished by the Department.
Source: Rajya Sabha