E-Passbook facility for National (Small) Savings Schemes account holders: DOP

Introduction of e-Passbook facility for National (Small) Savings Schemes account holders: Department of Posts Order dated 12.10.2022

SB Order No. 19/2022

F. No. FS-13/7/2020-FS
Government of India
Ministry of Communications
Department of Posts
(Financial Services Division)

Dak Bhawan, New Delhi-110001
Dated: 12.10.2022

To,

All Head of Circles/Regions

Subject: Introduction of e-Passbook facility for National (Small) Savings Schemes account holders.

Sir/Madam,

The competent authority has decided to introduce e-Passbook facility w.e.f. 12.10.2022 in order to provide simplified and enhanced digital facilities to National (Small) Savings Schemes account holders.

2. With introduction of the facility, Post Office Small Savings customers will be able to access the account details anytime, anywhere and without the need of having Net Banking or the Mobile Banking access. e-Passbook facility can be accessed by an account holder through the registered mobile number. The service will be available free of cost.

3. Facilities available under e-Passbook will be as follows: –

4. The link for e-Passbook is made available on India Post website (at link https://www.indiapost.gov.in/Financial/Pages/Content/Post-Office-Saving-Schemes.aspx) and IPPB website www.ippbonline.com. The facility will also be made available in PostInfo App subsequently. Account holders may follow the process outlined below to use this facility: –

Click on e-Passbook link provided on www.indiapost.gov.in or www.ippbonline.com.

• Enter mobile number and CAPTCHA -> Login -> Enter OTP -> Submit
• Select e-Passbook
• Select Scheme Type, Enter account number, registered mobile number and CAPTCHA -> Continue -> Enter OTP -> Verify
• Select option

(a) Balance Enquiry
(b) Mini Statement
(c) Full Statement

• Balance or Mini Statement or Full Statement will be displayed based on the service chosen by customer. Mini Statement and Full Statement can also be downloaded if required.

Note: – If the entered mobile number is not linked with the account, system will throw appropriate error message. In such cases account holders are requested to link mobile number to their accounts by visiting the post office where the account stands.

5. It is requested to circulate this to all concerned for information, guidance and necessary action. Adequate promotion of this functionality is to be done and the same may also be placed on notice board of the post office(s).

6. Hindi version will be issued in due course.

7. This is issued with the approval of the Competent Authority.

Yours Faithfully

(Devendra Sharma)
Assistant Director (SB-II)

Source: Department of Posts