Pensioners can now submit Life Certificates through video call – Here is how to do it

SBI Life Certificate Video Call

On 1 November 2021, the State Bank of India (SBI) launched India’s first “Video Life Certificate” (VLC) service. This would enable pensioners to submit their Life Certificates via a simple video call from their homes.

“Now submit your #LifeCertificate from the comfort of your home! Our #VideoLifeCertificate service launching on 1st Nov 2021 will allow pensioners to submit their life certificates through a simple video call,” the country’s top lender informed via a tweet.

In order to continue receiving a pension, every government pensioner has to submit an annual Life Certificate in November.

SBI has shared a roughly one-minute video outlining the step-by-step process for bank pension account holders to submit their life certificate through video call beginning 1 November 2021.


Step by step guide to submit life certificate through video call.

  1. Visit SBI Pension Seva Portal

  2. Now, click on ‘VideoLC’ to initiate the VLC process.

  3. Enter your SBI Pension Account Number and enter the one-time password (OTP) received on your registered mobile number.

  4. Read and accept the ‘Terms & Conditions’ and click on ‘Start Journey’.

  5. Keep your original PAN Card handy and click on ‘I am Ready’.

  6. Allow permission to start the video call and your interaction will begin as soon as an SBI official is available.

  7. You can also set a schedule to interact according to your convenience.

  8. The available SBI official will ask you to read out the 4-digit verification code on your screen.

  9. Now show your PAN Card to the official and allow him or her to capture it.

  10. Now the official will capture your picture and the Video Life Certificate (VLC) will be complete.

    In case of rejection, you will be informed by the bank via SMS and alternatively, you can visit your pension paying branch, nearest branch for submission of your life certificate.


  • Computer (with camera) or Mobile phone with internet connection.

In September, SBI had revamped the website for the pensioners called the SBI Pension Seva.

Pensioners can also submit their life certificates by visiting a bank, post office, availing of doorstep service, or at Jeevan Pramaan Portal.

Also Read: 7 Biometric Devices supported by Jeevan Pramaan Application