CSD Canteen – Frequently Asked Questions

Frequently Asked Questions on CSD Canteen in respect of Armed Forces personnal and Ex-Servicemen of Indian Army


Q1 Do I have to pay any penalty for making new Smart Card after I have lost the old Card? 

A1  (a) Penalties on Loss of Smart Cards Yes, In case of loss of Canteen  Smart  Card
(Grocery/Liquor) by an individual following penalties will be levied in addition to costs of Smart Card and penalty amount will be merged with the URC profit :-

Loss/Card Liquor Grocery
First Time Rs. 500/- Rs. 500/-
Second and subsequent Time Rs. 1000/- Rs. 1000/-

Note. Chairman of the URC may wave off the Penalty depending upon the genuineness of the loss, in exceptional cases. 

(b) There have been few cases of misuse of lost Smart cards. Therefore, loss of Canteen Smart Card is being dealt with strictly. In addition to person applying afresh for the card and giving wrong details, responsible scrutinizing staff/ countersigning authority will also be held accountable for wrong details in application for fresh Individual Smart Card.

Q2. Why restrictions are laid by some URCs on entry as well as issue of items to authorized persons?

A2. Misuse of canteen facilities is detrimental to the welfare of the genuine buyers. This needs to be curbed. Sometimes temporary restrictions are also put on place due to short supply of certain items or excess purchase of certain items by customers during particular season. The responsibility to manage the available inventory as also to curb misuse of facility, lies with the Chairman of URCs. In order to streamline and further refine the procedures, following is being implemented:-
(a) No Bulk Purchases by Individuals. No bulk purchases by an individual are permitted. URCs can lay down restrictions at local level to ensure the same. However, all bulk purchases, if valid reasons necessitate, will be supported by one time use written permission of the Chairman of URC.

(b) Strict check on entry and allowing only authorized persons to avail canteen facilities. Entry into any URC will be purely Smart Card based by personal appearance.
Q3 . What are orders on the issue of liquor?

A3 Liquor Quota. There is no change in liquor authorization. However, it is limited as per brand/type for better planning and control over quality & quantity. As such, following restrictions are presently enforced:-
(i) Officers. Scotch whisky permitted up to 50% of total entitlement.

(ii) JCOs & Eqvl. Not more than three Whisky bottles including one Scotch Whisky of the entitlement.

(iii) Others. Not more than two Whisky bottles including one Scotch Whisky of the entitlement.

Note. This restriction will be revised by the DDGCS from time to time as per requirement, availability of funds and stock position.
Q4 What is the entitlement for purchase of car?

A4 Four Wheelers(Car). An entitled person based on his purchasing power will be entitled to purchase first or subsequent car only after years and up to capacity as mentioned below:-
(a) Officers (Incl Retd) – Four years and upto 2500 cc capacity.

(b) JCOs/Eqvl granted Hony Commission (lncl Retd) – Seven years and upto 1500 cc capacity

(c) JCOs/OR & Eqvl (Incl Retd) – Once while in service and once after retirement up to 1400cc capacity.
Q5. Is there a minimum service limit for purchase of car by JCOs/ OR?

A5. Yes, A JCO/ OR should have rendered min 15 years of color service to apply for a car.

Q6. What are restrictions on purchase of a 2-Wheeler?

A6 All categories (Incl Retd) can buy a 2- wheeler after every three years. .

Q7. Is there any restriction on AFD items?

A7. AFD Items like Refrigerator, TV, Washing Machine etc can be purchased after every three years by all categories.

Note: Control Over AFD Items will be reviewed from time to time as per requirement, availability of stores and budgetary situation of CSD.

Q9. What are the orders for entry into a URC?

A9. Entry into any URC will be purely Smart Card based by personal appearance. In case a particular Offr/JCO/OR/Equivalent is unable to present himself personally due to valid reasons like old age or acute medical problem, a permission, signed by the Chairman/ CO/OC of the unit/ establishment running the URC must accompany the Smart Card with photo of the authorized person carrying it. Validity period and genuineness of requirement of such permission will be decided by the Chairman of the URC on case to case basis.

Download FAQs on CSD Canteen.


  1. Copy paste error: Question Serial number 9 and Answer Serial number 8 are missing at both the places- original source & the article.

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