SOP for Redressal of Public Grievances – FinMin Order
Standard Operating Procedure for Redressal of Public/Pensioner’s Grievances/Representations – FinMin Order File No. M-51011/1/2020-CDN-CGA/1066 dated 13.01.2021
Standard Operating Procedure for Redressal of Public/Pensioner’s Grievances/Representations – FinMin Order File No. M-51011/1/2020-CDN-CGA/1066 dated 13.01.2021
Submission of Life Certificate by NPS-AR pensioner through Jeevan Pramaan – CPAO OM CPAO/Data Bank/Life Certificate/OM/2020‐ 21/360 dated 11.01.2021
Admissibility of LTC to the pensioner/family pensioner of UT Administration, Chandigarh as applicable to the pensioners of Punjab Government – CPAO Order dated 18.12.2020
Development of electronic system for processing and authorizing the pension – CPAO Reminder Circular dated 10.12.2020
Review of Grievance Mechanism in CPPC/Bank for pensioner – CPAO Order No. CPAO/Tech/Bank Performance/37 Vol-III/2020-21/63 dated 08.12.2020
Pension Adalat on 28.12.2020 through video conferencing facility for all Central Civil Pensioners – CPAO Notice
Marking of PPO number in the bank passbook of Pensioners/Family Pensioners – CPAO OM Dated 23.11.2020
Development of electronic system for processing and authorizing the pension through Bhavishya and PFMS: CPAO circular CPAO/IT& Tech/Master Data/14.Vol-III (A)/2020-21/38 dated 21.09.2020
Speedy delivery of Pension Papers/Pension Payment Orders (PPOs) from PAOs to CPAO – CPAO OM CPAO/IT&Tech/Misc. Corres./Postal/35/2019-20/ dated 14.08.2020
Shifting from BSR Code to IFSC for identification of branch for processing the pension cases of the pensioners – CPAO OM CPAO/IT & Tech/e-Pension/2020-21/16 dated 10.07.2020
Shifting from BSR Code to IFSC for identification of branch for processing the pension cases of the pensioners – CPAO
Minutes of the meeting held on 10.01.2020 with all the Heads of CPPCs/ Government Business Divisions of State Bank of India (SBI) to discuss about 7th CPC pension revision and other issues