E-filing of Income Tax Return – Frequently Asked Questions

It’s time to file your Income Tax Return for the year 2011-12 (Assessment Year 2012-13).  The last date for filing ITR for this year has been fixed as 31st July 2012.

If you need to file ITR this year (read this previous GConnect article on exemption for filing ITR based on annual income), you can either file the same manually or by E-filing online if your Gross Total income is not more than Rs.10 lakhs (but not less than Rs.5 lakh).

We have covered in detail about procedures to be followed for filing ITR online (E-filing) Check this link if you have not read it before (How to file Income Tax Return Online?)

If you still have any doubts on filing of ITR online (e-filing) the following Frequently Asked Questions compiled by Income Tax Department would be much useful.

Click on the question to get the Answer

General Questions

Answer: Filing of Income Tax returns is a legal obligation of every person whose total income for the previous year has exceeded the maximum amount that is not chargeable to income tax under the provisions of the I.T Act, 1961. Income Tax Department has introduced a convenient way to file these returns online using the Internet. The process of electronically filing your Income tax returns through the Internet is known as e-filing of returns.

Answer: E-filing offers convenience of time and place to tax payers. This facility is available round the clock and returns could be filed from any place in the world. It also eliminates/ reduces interface between assessee and tax officials. The procedure of e- filing is explained on the home page of the website.


Visit ITD e-filing website https://incometaxindiaefiling.gov.in

Select appropriate type of Return Form based on Sources of Income and status of taxpayer. Download the excel based utility from the ITD e-filing website.

Fill your return offline in the downloaded excel sheet and generate a XML file. Register your PAN on the ITD e-filing website, if you are using it for the first time. User id / Login id will be the PAN itself. After successful registration an activation link will be sent to your registered email id. Upon activation you can avail various facilities available on e-filing website including submission of income tax return.

After login, click on “Submit Return”. Select the AY and type of form to be uploaded.

Browse to select XML file for uploading in the ITD e-filing website and click on “Upload” button.

On successful upload, acknowledgement details would be displayed. Click on “Download” to download the acknowledgement i.e. ITR-V Form for the taxpayers, who are not using digital signature. This is an acknowledgement cum verification form. The tax payer has to print and duly sign the same and send it to “Income Tax Department – CPC, Post Bag No – 1, Electronic City Post Office, Bengaluru – 560100, Karnataka” within 120 days of uploading the return on the ITD e-filing website by ordinary post or speed post only. Upon receipt of the ITR-V, the ITD will send an e-mail acknowledging the receipt of ITR-V to the email id entered in the return form. No Form ITR-V shall be received in any other office of the Income-tax Department or in any other manner. This completes the return filing process for non-digitally signed returns.

For the taxpayers using digital signature for uploading the form, taxpayer has to register the DSC before uploading the return. In these cases, no ITR-V will be generated. Website will generate “Acknowledgement” instead and return will be treated as filed. Taxpayer may take a printout of the “Acknowledgement” for his/her record.

Answer: Click on the forget password link from the login page in ITD e-filing website. In the password reset page, one of the following can be selected by the taxpayers:

Enter the answer to the secret question, taxpayer has entered in the registration details. OR

Enter the A.Y. and acknowledgement number of any of earlier e-filed return by the taxpayer since A.Y. 2007-08

Enter the new password twice and also the CAPTCHA CODE appearing on the screen. Click on Reset Password to reset the password of your user id.

Further if do not have either, send a email request from registered email-id, which taxpayer has entered in the registration profile, to [email protected] having following details


Name of the assessee as appearing in the PAN card,

Date of Birth / Date of incorporation,

Name of the Father as appearing in the PAN card


Mobile number

Registered email id.

The ITD will send its response via email.

Answer: . Kindly try again and if the problem persist, kindly send a email request to [email protected] with the following details required for registration


First Name

Middle Name

Last Name

Date of Birth/Date of Incorporation

Father’s First Name

Father’s Middle Name

Father’s Last Name



Email id

Answer: Kindly send an e-mail request to [email protected] activation of your user-id with the following details required for registration


First Name

Middle Name

Last Name

Date of Birth/Date of Incorporation

Father’s First Name

Father’s Middle Name

Father’s Last Name



Email id

Once the user-id is activated by the ITD, kindly login on the ITD e-filing website and go to My Account to update the email-id, mobile number, answer to the secret question etc. to avoid this problem in future.

Answer:Yes. First, the legal heir has to obtain a DSC in his own capacity. The DSC of the legal heir, so obtained can be registered in the ITD e-filing website as follows:
The details of Legal heir and the deceased assessee, such as :


First Name

Middle Name

Last Name

Date of Birth

Father’s First Name

Father’s Middle Name

Father’s Last Name

Mobile Number

have to be sent through e-mail to [email protected] with the documentary evidences (in scanned format) i.e. death certificate of the deceased assessee. After receiving these details by the e-filing administrator, the Legal heir’s PAN will be linked to the deceased assessee and a confirmation email will be sent to email id of the Legal heir and then only, the return of the deceased assessee can be filed electronically by Legal heir.

Answer:No. You are advised to get it corrected by making written request to Branch of Bank from where payment has been made upto 15 days of payment and thereafter to your Assessing Officer. Detailed challan correction mechanism is available at ChallanCorrectionMechanism_26082011.pdf

Answer: Yes, iff Income Tax Department is closed on these days. Otherwise, No.

Answer: Please apply before the jurisdictional Assessing officer to initiate the process of acquiring PAN by Jurisdictional Assessing Officer.

Answer: Click on “Know your Jurisdiction” Sub Menu under “Services”menu on the home page of ITD e-filing website.

Answer: Kindly refer to Form 16 or Form 16A issued by the employer for the TAN number. You can also see the details of deductor in the 26AS Tax credit statement made available by the NSDL in its website, which can be easily accessed through ITD e-filing website.

Answer: The taxpayer is advised to login to the website using his/her userid and password and select the sub menu option ‘CPC Processing Status’ under the menu option ‘Services’ on the homepage of ITD e-filing website to check the status of return for a given assessment year.

Answer: As per the provisions of section 139 of the Income Tax Act, 1961 the due dates for filing of returns of income for different category of assessees are as under:

For all Corporate assessees and all such non corporate assessee, whose accounts are required to be audited, including working partners of such firms, the….. 30th Sept. of the Astt.Year.

For such corporate assessee which is required to furnish a report u/s 92E of the I T Act, 1961, the 30th Nov. of the Astt.Year.

For any other assessees, the 31st July of the Astt.Year.

Answer: . No. Only those firms, who have to get their accounts audited under 44AB of the Income Tax Act, 1961.

Answer: No. The liability to file return of income arises only when you have taxable income.

Answer: A legal heir can file the return in such case.

Answer: To claim the excess paid tax, the assessee has to be file returns of income, irrespective of the fact whether the income is taxable or not. The amount of refund will be remitted to the assessee either through cheque or directly to the back account as mentioned in the ITR form after the processing of the return.

Questions relating to E-filing Process

Answer: To understand the procedure to file e-returns, use the Help file, available on home page of the ITD e-filing web site, which can be accessed by clicking the link “How to e-File” to know more about e-returns

Answer: The basic information required is: PAN, First Name, Middle Name, Surname, DOB, Father’s Name, valid e-mail id and Mobile number.

Answer: Without the unique User ID and password, no individual will be able to access the web site. This registration needs to be done only once.

Answer: No. A company’s PAN is required to be registered on ITD e-filing website for uploading the return of the company.

Answer: No. The person authorized by the company to file the return, can file the return of the company online.

Answer: After registration, ITD will send an activation link on the registered email id of the taxpayer. Once the taxpayer clicks the same, the user-id of the taxpayer becomes functional. Now, the taxpayer can login into ITD e-filing website. Therefore, taxpayer is advised to provide a valid email id in the registration profile.

Answer: The ITD e-filing website has provided User Friendly utilities in Excel format for free download. These may be used by the individuals or organizations to file their returns electronically. These utilities are called the ‘Return Preparation Software’. The input to the “Return Preparation Software” will be the actual data that taxpayer need to fill while preparing return of income.

Answer: Yes. The e-Return Preparation Software provided at the ITD e-filing website are free for anyone to use in order to create the e-return XML file. End users are also free to use any other utility created by other software providers, as long as the XML output conforms to the XML Schema which has been posted at the E-Filing website.

Answer:The minimum system requirements needed to download and use the Return Preparation Software are :

PC with 128 MB RAM, P-III processor, MS Excel, Internet connection, Internet Browser, at least 25 MB free hard disk space, Adobe Acrobat Reader, and Windows Operating system (Win 2000 or higher version), Java Run-time Environment Version 6 (Beta) for using DSC.

Answer: XML stands for Extensible Markup Language. It is a general purpose markup language designed especially for Web documents. XML is a way of describing data and it allows designers to create their own customized tags, enabling the definition, transmission, validation, and interpretation of data between applications and between organizations. Any Client Side Utility which creates an e-return XML will be a file with an extension .xml. This is the file that must be uploaded to the ITD e-filing website

 Answer: A schema refers to the collection of database objects associated with a particular database. Any user who files e-return will have created an xml file based on the schema. A simple analogy would be that the schema represents a letter template where the user enters the addressee details, name, salutation, body text etc which then completes the document which is the equivalent of an xml file. The template ensures uniformity and standardization of the format of the letter in the same way that the schema provides a structure to the xml file.

On uploading the file on to the system, a unique database object is created in the Income tax Department system. If you are using the services of the Utilities available at the e- Filing website, or any other Utility capable of generating an e-return XML for these forms, you need not download the schema or be worried about it. The Schema is made available to those individuals, software companies and organizations who wish to use this code to help create their own software utility for filling up these forms.

 Answer: It could generally happen due to incorrect data or non-filling of mandatory fields. Rectify the errors until there are no further error messages. Please do not use any Special Characters such as -, _, &, !, ^, <, >, #, ~, %, or * while doing data entry since it may cause an error while generating XML file or while uploading the XML file. In case the problem persists, contact the ASK call center at [email protected] .

 Answer: This particular problem happens when there is slow internet connection or network congestion, as the XML is file is not read completely and henceforth it throws exception stating to upload proper XML. Trying after sometime may resolve this problem. Kindly follow the following steps :
Set the Internet Explorer settings to Low. Go to Control Panel — Java — General — Settings. Uncheck the “Keep Temporary Files on my computer” and click the “Delete Files” button and press OK.
Close your existing browser and open a new browser and upload your xml file again. Moreover, use only Internet Explorer or Google Chrome as your browser. If the problem persist, kindly contact the ASK call center at [email protected] .

Answer: Kindly set the Internet Explorer Security Settings to Low as per following steps :

In case of windows professional/vista, then
Go to Control Panel — Java — General —Settings
Kindly uncheck the “Keep Temporary Files on my computer” and click the “Delete Files” button and press OK. Close your existing browser and open a new browser.

In case of Windows XP, then
Go to Control Panel —- Other Control Panel Options — Java — General —Settings
Kindly uncheck the “Keep Temporary Files on my computer” and click the “Delete Files” button and press OK. Close your existing browser and open a new browser.

 Answer: You can download the files on to your local machine. Fill in the required information and upload the file back on to the web site. After receiving an acknowledgement of the submission, the file can be saved. It is recommended that the XML file be retained for your records. It is recommended that a print out of the duly filled form be taken for your record.

Answer: The nature of problem may kindly be highlighted. A email may be sent to [email protected] along with the following details Userid, Password, xml file, PAN. The e-filing administrator will analyze the problem and will revert back to taxpayer with solution.

 Answer: The bank account details are mandatory in case of foreign companies due to the reason that if they are doing any transaction in India, they have to have the Bank Account in India.

 Answer: Kindly enable the macros in Microsoft Excel from the tools option, macro setting should be low or medium.

 Answer: The field gives the error message ‘Password Protected’ in case when the person using the utility tries to enter the value in the field which is auto-calculated or the field which is auto populated from the other schedules.

Answer: Please provide date of birth as 01/01/0001.


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