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SOP for Appeal in PLI/RPLI Death claim cases – DOP

Standard Operating Procedure for Appeal in Postal Life Insurance/Rural Postal Life Insurance Death claim cases – Department of Posts OM dated 17.12.2020

F. No. 25-04/2020-LI
Government of India
Ministry of Communications
Department of Posts
(Directorate of Postal Life Insurance). New Delhi-110021

Dated:-17.12.2020

Office Memorandum

Subject: Standard Operating Procedure for Appeal in Postal Life Insurance/Rural Postal Life Insurance Death claim cases.

This is regarding introduction of provision of preferring an appeal by a claimant (nominee/legal heir etc) against rejection of a death claim case in respect of PLI/RPLI, to further improve the quality of customer service,

2. The Standard Operating Procedure in this regard, as approved by DG (Posts), is enclosed herewith for wide circulation across the Circle including sales force, to follow the procedure laid down and adhering to the timelines given in the SOP.

This issues with the approval of the competent authority.

(Hariom Sharma)
Deputy Divisional Manager-II

Click here to view/download the pdf

Also check the following links related to this topic:

Reversionary Bonus on the Postal Life Insurance Policies Notification dated 31.03.2020

Extension of period for payment of premium for Postal Life Insurance

New Promotional and Incentive Structure of PLI/ RPLI

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