Exemption from Physical Appearance of pensioners at bank for Life Certificate

Exemption from Physical Appearance of pensioners at bank for Life Certificate – CPAO instructs banks to follow its instructions dated 30.06.2011 for exemption from physical appearance of pensioners at bank for life certificate

Government of India

Ministry of Finance

Department of Expenditure

Central Pension Accounting Office

Trikoot-II, Bhikaji Cama Place

New Delhi – 110 066

No. CPAO/Tech/Life Certificate/2014-15/31-72

Dated 30.01.2015


Sub: Exemption from Physical Appearance for the Purpose of Life Certificate
Department of Pension & Pensioners” Welfare in its agenda points for the ensuing SCOVA meeting on 03.02.2015 circulated vide their O.M. No. 42/39/2014-P&PW(G) dated 27.01.2015, has raised the issue of non-adherence of extant Rules with regard to submission of Life Certificate by authorized banks. It has been reported to the Department that some bank branches are insisting on personal appearance of pensioners for submission of Life Certificate alongwith PPOs.

2. Attention is invited to the amendment to the “Scheme for Payment of Pension to Central Government Civil Pensioners by Authorized Banks”, issued vide Correction Slip No. 14. The Correction Slip No. 14 facilitates the pensioners to exempt to appear physically in the bank for the purpose of Life Certificate in November every year subject to the condition that the Life Certificate must be signed by any of the authority specified in the Correction Slip No. 14 (copy enclosed).

3. Moreover, as a part of Prime Minister’s Mission “Digital India” and with the development of software application by Deptt. of Information Technology circulated as Correction Slip No. 22 to the “Scheme for Payment of Pension to Central Government Civil Pensioners by Authorized Banks”, the pensioners can prove their existence through Aadhaar based authentication of Life Certificate.

4. In the light of above, the Pension Account Holding Branches (PAHBs) of all authorized banks may be instructed to strictly adhere to the existing norms and do not harass the pensioners/family pensioners by insisting upon presenting themselves physically in the bank if their Life Certificate is submitted duly signed by the authority specified in Correction Slip No. 14 to the “Scheme for Payment of Pension to Central Government Civil Pensioners by Authorized Banks” including Aadhaar based authentication of Life Certificate.

Encls: as above


(D.K. Saini)

Sr. Accounts Officer

Download CPAO Office Memorandum No. CPAO/Tech/Life Certificate/2014-15/31-72 dated 30.01.2015

Pensioner’s Life Certificate – Personal appearance not neededCPAO/Tech/Grievances/ 2010-11/531 dated 30.06.2011

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