Commencement of Family Pension of spouse after 08 years of husband’s death with arrears of Rs. 23.95 Lakh – Success story of CPENGRAMS: DOPPW

Commencement of Family Pension of spouse after 08 years of husband’s death and payment of Family Pension arrears of Rs. 23.95 Lakh – Success story of CPENGRAMS: DOPPW

7.4 Name: Smt. Rajesh Kumari

Gist of Success Story: Commencement of Family Pension of spouse after 08 years of husband’s death and payment of Family Pension arrears of Rs. 23.95 Lakh.

Smt. Rajesh Kumari is the second wife of Late Shri Tilak Raj, a pensioner from Department of Telecommunications. After the death of her husband in December, 2015, she filed the requisite documents with the department for commencement of her Family Pension.

Thereafter, she was asked to furnish Succession certificate from the court. However, she objected to furnish the certificate by quoting various judgments. This process continued for years and she could not succeed in sanctioning of her Family Pension.

In the meantime, her son got to know about the DOPPW Call centre and filed a complaint on CPENGRAMS Portal on 03rd April, 2023 (DOPPW/P/2023/0002803). Her case was transferred to Department of Telecommunications for resolution of grievance. However, the case was closed pre-maturely on 20th April, 2023.

Thereafter, the case was taken up by DOPPW and was re-registered on 03rd October, 2023 (DOPPW/P/2023/0011173). The case was again closed pre-maturely on 09th October, 2023 with the observation, “It is intimated that your Family Pension case has been dispatched Account Officer(Pension), O/o Controller of Communications Accounts”,

Considering the sensitivity of the case which was pending for more than 8 years, her case was registered for 3 time on 08th December, 2023 (DOPPW/P/2023/0013395). Finally, Smt. Rajesh Kumari received payment of arrear of Rs.23,95,299/- and her family pension was also started.

Source: DOPPW