Online Payment to be introduced for Central Government Holiday homes and Hostels

Online Payment to be introduced for Central Government Holiday homes and Hostels – Directorate of Estates has framed terms and conditions

Online booking of Central Government Holiday HomesMinistry of Urban Development Directorate of Estates has introduced online payment facility for online booking of holiday homes / touring officers’ hostels.

It is stated in the official website for booking of Central Government holiday homes and officers touring hostels that Online booking of holiday homes / touring officers hostels will remain under suspension
till 08.04.2015 for upgradation of website for commencement of receipt of online payment through debit/ credit card.

Online booking will not be available on the website of holiday homes till 08.04.2015. However, offline booking will be considered by the concerned booking authority for the period 06.04.2015 to 07.04.2015 on payment of requisite booking charges.

Until now, facility for Online booking of CG Holiday homes was available.  However, this interface did not contain the facility of online payment of room and other charges.  Central Government Employees and Pensioners who intend to book rooms in Central Government Holiday Homes had to send the room charges by demand draft only.

Click here to reach the how to guide for online booking of Central Government Holiday Homes (with Manual Payment System)

Now, Govt has planned to introduce the facility of online payment of room charges in order to avoid the hassles of Drawing of manual Demand Draft in bank and sending the same by post.

On introduction of online payment facility for Central Government Holiday homes, CG Employees have now got a full fledged online reservation system for booking these holiday homes.

Once online payment is introduced we would come up detailed how to guide for New system of online booking of Central Government Holiday Homes (with online payment facility)

The terms and conditions framed by Directorate of Estates for purpose of receiving online payment for the booking of Central Government Holiday homes and hostels are listed below.


No.  D-11016/71/2014-Region
Government of India
Ministry  of Urban Development Directorate of Estates

Nirman Bhawan,  New Delhi
Dated 25.11.2014

Office Memorandum

Subject:  Terms & Conditions  of Online Booking of Accommodation  of Holiday Homes and     Touring       Officer’s        Hostels       under       Ministry       of       Urban Development/Directorate   of Estates.

It has been decided to commence online payment for online booking of accommodation   of  holiday homes/touring  officers’   hostels/guest   houses  w.e.f.   l ” December, 2014 and accordingly,  Terms & Conditions   for  the  same  has  been laid down as follow:

2.        Definition:

(i)         Applicant/Customer/Common   Customer means Sitting Member of Parliament, Serving/Retired   Central  Government  Employees,  Serving/Retired  employees of   State    Governments/ Union    Territories/Central/State      PSUs/ Autonomous/ Statutory Bodies employees.

(ii)            Family means spouse/dependent  family member of Government  servant.
Guest means persons other than mentioned at sub para (ii) above.

(iv)        Booking  means  granting  permission   to applicants/visitors   vide Confirmation Slip by Directorate  of Estates  for occupying  rooms/suits  of holiday homes/touring  officers hostels  for specified period subject to authentication  of personal  details appearing  in  Confirmation   Slip by administrative  office of the applicants.

3.            Eligibility   for  booking:   All  applicants    mentioned   at para 2(i)  will be eligible for holiday homes/touring  officers hostels/guest houses for themselves  and their spouse/dependent   family  members  and guests.    Applicant/officers    drawing  Grade Pay of not less  than Rs.  8700 will be eligible  for VIP suites  of Grand Hotel Shimla while Gazetted  Officers  drawing  grade   pay  not   below  Rs.  4600/-   will  be eligible  for VIP suites   of  other  holiday  homes/touring   officers    respectively.     All  applicants  will  be eligible for other types/units  of room/suites.

4.            Time Limit for Online Booking.

(i)           Serving Central Government  employees can book accommodation   30  (Thirty) days in advance from the Check-in-date

(ii)          Retired Central Govt. Employees  can book  15  (Fifteen)  days in advance  from the Check-in-date.

(iii)         Other applicants can book 7 (seven) days in advance from the Check-in-date.

5.             Priority in Booking:  Booking will be made through automated online system primarily   on   ‘first-come    first-serve’  basis   subject   to   fulfilment   of   prescribed eligibility, time limit and payment of booking charges,  etc.

6.             Issue  of  Booking   confirmation   Slip  :     Confirmation   Slip,   after  complete online process  and successful/complete   payment  of booking  charges  to Directorate  of Estates for the specified  booking period by the applicant through  debit card/credit  card (subject to activation)  and internet banking,  will be generated  online and applicant  will be  required  to  take  out  print  for the  same  for  displaying/submitting   to caretaker/concerned   authority  of holiday  home/touring  officer’s   hostels  to occupy  the accommodation  for specified  booking  period.  Applicants  have  to use their own  debit card/credit card/net banking for booking.

7.             Submission  of online application:  Applicants  will fill up all fields of online application.   They have to upload a colour passport photo,  a copy of ID Card issued  by their present employers  and in case of retired employee,  a copy of PPO or Pensioner ID Card.   Mandatory   filed   including   applicants’    Permanent   Account   Number   (PAN), Aadhar  Card Number,  Date of Birth,  Personal   Mobile No.,  Office Telephone  No,  etc. will  not  be  left  blank.    After  filling  up  all  fields,  the  applicant  has  to  submit  the application  form  and  thereafter,  the  system  will  lead  to  Payment  Gate  Way.    After successful  payment   of  booking  charges  to  Directorate  of  Estates/Booking   Agency, booking request will be processed  as per prescribed  procedure  and agreement  with the Axis Bank/any  other Bank,  confirmation  slip will be displayed  along with Booking  ID No.  A copy of confirmation  slip  can also be generated after filling Booking ID No.  and PAN/ID Card No. in the relevant box.

8.            Rooms not occupied after confirmed  booking:  After the confirmed booking, cancellation   is  not permitted.

9.             Refund:   There  is no  provision    for  refund  of  booking  charges   even  if  the accommodation  is  not occupied or partly  occupied or vacated early.  No correspondence
in this  regard will  be entertained.

 10.         Failed  Transactions:    In case  of failed transactions.  applicants  will have to claim to Axis  Bank/concerned  Bank itself  and Directorate  of Estates  will have no role in failed transactions.

11.         Collection   and  Crediting of Booking  Charges   by Bank:  Authorised  Bank by Directorate  of Estates will collect booking  charges through their payment  gate way and  credit  the  same  in  the  Government   account(Directorate   of  Estates/Ministry   of Urban Development)  specified  for the said purpose.   In case of failed transactions,  the concerned Bank has to settle with the customer directly.

12.           Booking  Charges:       Booking   charges   will   be   applicable   in   terms    of Directorate  of Estates  Office Memorandum  No. D-11028/23/82-Regions   (Vol. II) dated 10th July,  2012 till the further revision  of the rates of charges.   In addition to booking charges,  customers  have  to  also  pay  transaction  charges/convenience   charges/service charges  per  agreement  with  Axis  Bank  and  RBI  guidelines  in this  regard.      In  case applicant  himself/herself   is  not  visiting  to  holiday homes/touring   officer’s   hostels, normal   booking   charges  will  be  applicable   for spouse/dependent   family  members while private  charges  will be applicable for guests.

13.         Transaction       Charges/Service       Charges/Convenience       Charges:      These charges  have  to  be paid  to concerned  bank.   Axis  Bank  will  separate  theses  charges from  booking  charges  and  only  booking  charges  will  be  credited  into  Government account by Axis Bank or as per specific agreement made in this regard.

14.           Booking  of more  than  one room:    Only one room/suite  will be booked in the name of applicant/spouse  for the same period and same holiday home/touring  officer’s hostel/guest  house.    There  is no provision  for allotment  of more than one room/suite. However,  in exceptional  circumstances,  additional  room will be provided  on payment of booking charges/rent  @ rate of private charges at the sole discretion of the Allotting Authority and subject of availability.   However,  there will be no advance booking  more than five days in advance from check-in date in such cases.

15.           Period  of booking:  Accommodation  is provided  for a period not exceeding  5 nights.   In  Holiday  Homes/Touring   Officer’s   Hostels/Guest   Houses  at  Mussurie  and Goa which  have very few units but attract  visitors   throughout  the year,  the period  of stay   has   further   been   restricted   to   3    nights     maximum.    In   exceptional   cases, accommodation   in  excess  of this  limit  can  be permitted  with  the  prior  approval  of competent authority.

16.           Fraudulent   Booking:     Only  eligible  applicants  are  entitled  for  booking  of holiday  homes/touring   officer’s    hotels/guest     houses.      In case  of  fraudulent  booking, following action will be taken:

(i)                   Booking will be invalid and visitors   will not be allowed to enter in the holiday homes/touring  officer’s  hostels/guest  houses.

(ii)         Booking charges will be forfeited and three times  of booking amount will  be levied   as penalties  from the applicants/visitors.

(iii)          FIR will be lodged   under relevant penal provisions   of IPC. (Fraudulent   booking    means    wrong    information     provided     by   the   applicant intentionally).

17.          Emergency  Quota:   Director  of Estates/Allotting   Authority  is authorized  to keep any room in reserve to meet urgent requirements  of unforeseen  nature or to accommodate  VIPs  and/or  Senior  Officers.  The Allotting  Authority  is  empowered  to reduce  the  period  of  booking,  or  to  cancel  the  booking   altogether,  or  change  the previously booked room,  to meet such emergent requirements.

18.           Check-out time:  9 AM and Check-in time:   11  AM to  12:00   noon.  However, to avoid inconvenience  to the visitors  who reach the destination  early in the morning after night journeys,  the occupants are advised to vacate the rooms at the earliest on the last day of stay.

19.          Right   to  Admission:    The  entry  to  the  Holiday   Home/Touring   Officers’ Hostels/Guest  Houses  will be strictly  on production  of valid  Identity  Card/PAN  Card issued by the Government  and the attested/verified  details mentioned  in the application form and confirmation  letter by the concerned  administrative  office.   Entry  to holiday homes/touring  officers  will  be  allowed   only  after   depositing/submission     of  valid booking  slip/authority slip along  with  verified  application form  and  production of Identity Card.

20.          Booking  not transferable:  Because of security considerations, the entry to the Holiday  Home/Hostel   will  be  restricted  to  the  person  whose  name  appears  on  the booking  slip and his/her  dependent  family  members  &  guests.   The caretaking  staff  is authorized  to  disallow  provision   of  accommodation   if  the  applicant  is  not  present physically  at the time of checking  in, even though he is  carrying the confirmation  slip. Likewise   the entry  of the additional  persons  accompanying  the authorized   visitor   can also be refused

21.            Identity Card  in case applicant  himself/herself    is  not visiting:

(a)        Dependent family  members:  if not accompanying  the  Government servant/applicants,  they must carry along with confirmation   slip/letter,   (a) a photocopy of the Government  servant’s  Identity card and Pan Card,  (b)  Proof of their own identity specifying    their   relationship    with  the   government   servant,    and  ( c)  Certificate   of Dependence  issued  by administrative  authority  of the applicant.  A copy of the CGHS card containing   their  photographs  can  also  be accepted  for applicants  covered  under CGHS  scheme.

(b)          Guest:   Guests  must  carry  along  with confirmation  letter/slip,  a self attested photocopy of the Government  servant’s  Identity card and (b) proof of their own identity otherwise they will not be allowed to enter in the holiday homes/touring  officer’s hostels/guest houses.

22.           Retired      Government       servants     availing     the     facility     of    Holiday homes/Touring   Officers  Hostels:   As the entries in the Check-in/ Arrivals   Register are to be made  by the Retired  Government  servant  in their  own  writing,  the presence  of retired government  servant is necessary  at the time of checking  in. A photocopy  of the PPO should also  be presented at the time of checking in.

23.           Capacity   of rooms:  The capacity of double bedded room is two persons, four bedded room is  four persons, VIP suites in Grand Hotel Shimla is four persons and VIP suites  in  other  holiday  homes/touring   officers  hostels  is two  persons.  In addition  to above,  two persons/children   are also allowed  in the room/suit  if the applicant  desires for  the  same,   however,   the  booking   agency/caretaker   will  not  provide   additional facilities in such cases.

24.            Facilities:  The caretaking staff will provide to the guests the following items only once at the time of occupation  of the rooms :   toilet soap (small) – one,  washed towel –  one,  washed bed-sheet/bed-cover  – one set,  washed pillow covers –  one set, fresh toilet-paper  roll. The guests are advised to make their own arrangement  for additional needs as per their requirement.

25.            Occupation    after  booking   period:   Occupation  of the room,  after expiry  of the booking  period,  will be unauthorized.  Such occupant(s)  are liable to face eviction by the caretaking  staff without any prior notice, and imposition  of damages.

26.           Washing   charges:   The caretaker is authorized  to charge washing  [email protected] Rs. 30 per day per room  from the occupants  and issue receipt.  The fund so collected will be kept in the custody of the JE/Caretaker  concerned  and will be used for washing the towels, bed-sheets,  curtains, quilts regularly.

27.           Catering   facility:   The catering  charges wherever  available   will be settled  by the guests with the caterer of the Holiday Home/household  staff directly before check• out.

28.           Feed-back:     Any   complaints/suggestions  regarding    maintenance,     house• keeping,  catering  or misconduct  on part of the caretaking  staff should be brought to the notice  of the  Director  of  Estates,  Nirman  Bhawan,  New  Delhi,   and/or  the  Allotting Authority in writing.

29.          Cooking   and  intoxicating   is  strictly    prohibited    in  the  rooms  of  Holiday Homes/Touring  Officers’  Hostels.

30.          Proper   Decorum:   The Guests are advised to maintain  decency  and decorum throughout   the   stay   period.   Causing   inconvenience/disturbance     to  other   inmates through   noise   or  rowdy   behaviour   will   be  dealt   with   sternly.    Consumption   of intoxicants in the premises is  strictly prohibited.

31.          Pets are not allowed in the Holiday Homes/Touring  Officers’  Hostels.

32.           Damage   to   property:    The  occupants  will  be  liable   to  make  good  of  any damage/loss to property,  fixture, fittings and furniture during the period of their stay in the Holiday  Home/Hostel.

33.          Visitors   of the  Guests:    No  unauthorized   person(s)  will  be allowed  to  stay with or visit the Guests  in  the Holiday Home/Touring  Officer’s  Hostel/Guest    House.

34.          Breach of  Conditions:  In case,  the  accommodation   is  not  vacated  on  the expiry  of  the  period  or  for  breach  of  any  terms  and  conditions   stated  above,   the occupants  will  be summarily  evicted  physically,  with  force  if necessary,  without  any notice, under Section 3-A of the Public Premises (Eviction  of Unauthorized  Occupants) Act of 1971, notwithstanding  any other action that may be taken against him/her  under the relevant Allotment  Rules/Service  Rules. They will also liable to pay market  rate of licence fee as damages.

35.          WARNING:   Unauthorised/ in-eligible   persons are not allowed for booking  of holiday homes/touring  officer’s  hostels and any attempt  would be treated as fraudulent booking  and  such  persons  will  be  held  responsible  and  action  will  be  taken  under Information Technology  Act, 2000 & its Regulations  and Indian Penal Code (IPC).   All applicants are advised to use their own debit card/credit card/internet banking.

36.          DISCLAIMER:       There  is  no  provision  for  refund  of  booking  charges even if the rooms/suits  remain  unutilised  or vacated  early by the applicant.   Claim  of Charge back will not be considered/permitted/allowed   by the Bank.

(M.K.   Sharma)
Deputy Director of Estates (Region)

Download Ministry of Urban Development Directorate of Estates No.  D-11016/71/2014-Region dated 25.11.2014

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