Online Payment to be introduced for Central Government Holiday homes and Hostels
Online Payment to be introduced for Central Government Holiday homes and Hostels – Directorate of Estates has framed terms and conditions
Ministry of Urban Development Directorate of Estates has introduced online payment facility for online booking of holiday homes / touring officers’ hostels.
It is stated in the official website for booking of Central Government holiday homes and officers touring hostels http://www.holidayhomes.nic.in/ that Online booking of holiday homes / touring officers hostels will remain under suspension
till 08.04.2015 for upgradation of website for commencement of receipt of online payment through debit/ credit card.
Online booking will not be available on the website of holiday homes till 08.04.2015. However, offline booking will be considered by the concerned booking authority for the period 06.04.2015 to 07.04.2015 on payment of requisite booking charges.
Until now, facility for Online booking of CG Holiday homes was available. Â However, this interface did not contain the facility of online payment of room and other charges. Â Central Government Employees and Pensioners who intend to book rooms in Central Government Holiday Homes had to send the room charges by demand draft only.
Now, Govt has planned to introduce the facility of online payment of room charges in order to avoid the hassles of Drawing of manual Demand Draft in bank and sending the same by post.
On introduction of online payment facility for Central Government Holiday homes, CG Employees have now got a full fledged online reservation system for booking these holiday homes.
Once online payment is introduced we would come up detailed how to guide for New system of online booking of Central Government Holiday Homes (with online payment facility)
The terms and conditions framed by Directorate of Estates for purpose of receiving online payment for the booking of Central Government Holiday homes and hostels are listed below.
IMMEDIATE
No. Â D-11016/71/2014-Region
Government of India
Ministry  of Urban Development Directorate of Estates
Nirman Bhawan, Â New Delhi
Dated 25.11.2014
Office Memorandum
Subject: Terms & Conditions  of Online Booking of Accommodation  of Holiday Homes and    Touring      Officer’s       Hostels      under      Ministry      of      Urban Development/Directorate  of Estates.
It has been decided to commence online payment for online booking of accommodation  of  holiday homes/touring officers’  hostels/guest  houses  w.e.f.  l ” December, 2014 and accordingly,  Terms & Conditions  for the  same  has  been laid down as follow:
2.       Definition:
(i)        Applicant/Customer/Common  Customer means Sitting Member of Parliament, Serving/Retired  Central  Government  Employees,  Serving/Retired  employees of  State   Governments/ Union   Territories/Central/State     PSUs/ Autonomous/ Statutory Bodies employees.
(ii)           Family means spouse/dependent  family member of Government  servant.
Guest means persons other than mentioned at sub para (ii) above.
(iv)       Booking  means  granting  permission  to applicants/visitors  vide Confirmation Slip by Directorate  of Estates for occupying  rooms/suits  of holiday homes/touring  officers hostels  for specified period subject to authentication of personal  details appearing  in Confirmation  Slip by administrative  office of the applicants.
3.           Eligibility  for  booking:  All  applicants   mentioned  at para 2(i)  will be eligible for holiday homes/touring  officers hostels/guest houses for themselves  and their spouse/dependent  family  members  and guests.   Applicant/officers   drawing  Grade Pay of not less than Rs.  8700 will be eligible  for VIP suites  of Grand Hotel Shimla while Gazetted  Officers  drawing  grade  pay  not  below  Rs. 4600/-  will  be eligible  for VIP suites  of other  holiday  homes/touring  officers   respectively.    All  applicants  will  be eligible for other types/units  of room/suites.
4.           Time Limit for Online Booking.
(i)          Serving Central Government  employees can book accommodation  30  (Thirty) days in advance from the Check-in-date
(ii)         Retired Central Govt. Employees  can book  15  (Fifteen)  days in advance  from the Check-in-date.
(iii)Â Â Â Â Â Â Â Â Other applicants can book 7 (seven) days in advance from the Check-in-date.
5.            Priority in Booking:  Booking will be made through automated online system primarily  on  ‘first-come   first-serve’  basis  subject  to  fulfilment  of  prescribed eligibility, time limit and payment of booking charges,  etc.
6.            Issue  of  Booking  confirmation  Slip  :    Confirmation  Slip,  after  complete online process  and successful/complete  payment of booking  charges to Directorate  of Estates for the specified  booking period by the applicant through debit card/credit  card (subject to activation)  and internet banking, will be generated  online and applicant  will be required  to  take  out  print  for the  same  for  displaying/submitting  to caretaker/concerned  authority  of holiday  home/touring  officer’s  hostels  to occupy  the accommodation  for specified  booking  period.  Applicants  have to use their own  debit card/credit card/net banking for booking.
7.            Submission  of online application:  Applicants  will fill up all fields of online application.  They have to upload a colour passport photo,  a copy of ID Card issued  by their present employers and in case of retired employee,  a copy of PPO or Pensioner ID Card.  Mandatory  filed  including  applicants’   Permanent  Account  Number  (PAN), Aadhar  Card Number,  Date of Birth,  Personal  Mobile No.,  Office Telephone  No,  etc. will  not  be  left  blank.   After  filling  up  all fields,  the  applicant  has  to  submit  the application  form  and  thereafter,  the  system  will  lead to  Payment  Gate  Way.   After successful  payment  of  booking  charges  to  Directorate  of  Estates/Booking  Agency, booking request will be processed  as per prescribed procedure  and agreement  with the Axis Bank/any  other Bank,  confirmation  slip will be displayed  along with Booking ID No.  A copy of confirmation  slip  can also be generated after filling Booking ID No.  and PAN/ID Card No. in the relevant box.
8.           Rooms not occupied after confirmed booking:  After the confirmed booking, cancellation  is  not permitted.
9.            Refund:  There  is no  provision   for  refund  of  booking  charges  even  if  the accommodation  is  not occupied or partly  occupied or vacated early.  No correspondence
in this  regard will  be entertained.
 10.        Failed  Transactions:   In case of failed transactions.  applicants  will have to claim to Axis  Bank/concerned  Bank itself  and Directorate  of Estates  will have no role in failed transactions.
11.        Collection  and  Crediting of Booking  Charges  by Bank:  Authorised  Bank by Directorate  of Estates will collect booking charges through their payment  gate way and  credit  the  same  in  the  Government  account(Directorate  of  Estates/Ministry  of Urban Development)  specified  for the said purpose.  In case of failed transactions, the concerned Bank has to settle with the customer directly.
12.          Booking  Charges:      Booking  charges  will  be  applicable  in  terms   of Directorate  of Estates  Office Memorandum  No. D-11028/23/82-Regions  (Vol. II) dated 10th July,  2012 till the further revision  of the rates of charges.  In addition to booking charges,  customers  have  to  also pay  transaction  charges/convenience  charges/service charges  per  agreement  with  Axis  Bank  and  RBI  guidelines  in this  regard.     In  case applicant  himself/herself  is not  visiting  to  holiday homes/touring  officer’s  hostels, normal  booking  charges  will  be  applicable  for spouse/dependent  family  members while private  charges  will be applicable for guests.
13.        Transaction      Charges/Service      Charges/Convenience      Charges:     These charges  have to be paid  to concerned  bank.  Axis  Bank  will  separate  theses  charges from  booking  charges  and  only booking  charges  will  be credited  into  Government account by Axis Bank or as per specific agreement made in this regard.
14.          Booking  of more  than  one room:   Only one room/suite  will be booked in the name of applicant/spouse  for the same period and same holiday home/touring  officer’s hostel/guest  house.   There is no provision  for allotment  of more than one room/suite. However,  in exceptional  circumstances,  additional  room will be provided  on payment of booking charges/rent  @ rate of private charges at the sole discretion of the Allotting Authority and subject of availability.  However,  there will be no advance booking more than five days in advance from check-in date in such cases.
15.          Period  of booking:  Accommodation  is provided for a period not exceeding  5 nights.  In  Holiday  Homes/Touring  Officer’s  Hostels/Guest  Houses  at Mussurie  and Goa which  have very few units but attract  visitors  throughout  the year,  the period  of stay  has  further  been  restricted  to  3   nights    maximum.   In  exceptional  cases, accommodation  in  excess  of this  limit  can  be permitted  with  the  prior  approval  of competent authority.
16.          Fraudulent  Booking:    Only  eligible  applicants  are  entitled  for  booking  of holiday  homes/touring  officer’s   hotels/guest    houses.     In case  of  fraudulent  booking, following action will be taken:
(i)                  Booking will be invalid and visitors  will not be allowed to enter in the holiday homes/touring  officer’s  hostels/guest  houses.
(ii)        Booking charges will be forfeited and three times  of booking amount will  be levied  as penalties  from the applicants/visitors.
(iii)         FIR will be lodged  under relevant penal provisions  of IPC. (Fraudulent  booking   means   wrong   information    provided    by  the  applicant intentionally).
17.         Emergency Quota:  Director  of Estates/Allotting  Authority  is authorized  to keep any room in reserve to meet urgent requirements  of unforeseen  nature or to accommodate  VIPs and/or  Senior  Officers.  The Allotting  Authority  is  empowered  to reduce  the  period  of  booking,  or  to  cancel  the  booking  altogether,  or  change  the previously booked room,  to meet such emergent requirements.
18.          Check-out time:  9 AM and Check-in time:  11  AM to 12:00  noon.  However, to avoid inconvenience  to the visitors  who reach the destination  early in the morning after night journeys,  the occupants are advised to vacate the rooms at the earliest on the last day of stay.
19.         Right  to  Admission:   The  entry  to  the  Holiday  Home/Touring  Officers’ Hostels/Guest  Houses  will be strictly  on production  of valid Identity  Card/PAN  Card issued by the Government  and the attested/verified  details mentioned in the application form and confirmation  letter by the concerned  administrative  office.  Entry  to holiday homes/touring  officers  will  be  allowed  only  after  depositing/submission    of  valid booking  slip/authority slip along with  verified  application form  and  production of Identity Card.
20.         Booking  not transferable: Because of security considerations, the entry to the Holiday  Home/Hostel  will  be  restricted  to  the  person  whose  name  appears  on  the booking  slip and his/her  dependent  family  members  &  guests.  The caretaking  staff is authorized  to  disallow  provision  of  accommodation  if  the  applicant  is  not  present physically  at the time of checking in, even though he is  carrying the confirmation  slip. Likewise  the entry  of the additional  persons  accompanying  the authorized  visitor  can also be refused
21.           Identity Card  in case applicant  himself/herself   is  not visiting:
(a)       Dependent family  members:  if not accompanying  the Government servant/applicants,  they must carry along with confirmation  slip/letter,  (a) a photocopy of the Government  servant’s  Identity card and Pan Card, (b)  Proof of their own identity specifying   their  relationship   with  the  government  servant,   and  ( c)  Certificate  of Dependence  issued  by administrative  authority  of the applicant.  A copy of the CGHS card containing  their photographs  can  also  be accepted  for applicants  covered  under CGHS  scheme.
(b)         Guest:  Guests  must  carry along  with confirmation  letter/slip,  a self attested photocopy of the Government  servant’s Identity card and (b) proof of their own identity otherwise they will not be allowed to enter in the holiday homes/touring  officer’s hostels/guest houses.
22.          Retired     Government      servants    availing    the    facility    of   Holiday homes/Touring  Officers  Hostels:  As the entries in the Check-in/ Arrivals  Register are to be made by the Retired  Government  servant  in their  own  writing,  the presence  of retired government  servant is necessary  at the time of checking  in. A photocopy  of the PPO should also  be presented at the time of checking in.
23.          Capacity  of rooms:  The capacity of double bedded room is two persons, four bedded room is  four persons, VIP suites in Grand Hotel Shimla is four persons and VIP suites  in other  holiday  homes/touring  officers  hostels  is two  persons.  In addition  to above,  two persons/children  are also allowed  in the room/suit  if the applicant  desires for  the  same,  however,  the  booking  agency/caretaker  will  not  provide  additional facilities in such cases.
24.           Facilities:  The caretaking staff will provide to the guests the following items only once at the time of occupation  of the rooms :  toilet soap (small) – one,  washed towel – one,  washed bed-sheet/bed-cover  – one set,  washed pillow covers –  one set, fresh toilet-paper  roll. The guests are advised to make their own arrangement  for additional needs as per their requirement.
25.           Occupation   after  booking  period:  Occupation  of the room,  after expiry  of the booking  period, will be unauthorized.  Such occupant(s)  are liable to face eviction by the caretaking  staff without any prior notice, and imposition of damages.
26.          Washing  charges:  The caretaker is authorized  to charge washing  charges@ Rs. 30 per day per room  from the occupants  and issue receipt.  The fund so collected will be kept in the custody of the JE/Caretaker  concerned  and will be used for washing the towels, bed-sheets,  curtains, quilts regularly.
27.          Catering  facility:  The catering  charges wherever  available  will be settled  by the guests with the caterer of the Holiday Home/household  staff directly before check• out.
28.          Feed-back:    Any  complaints/suggestions  regarding   maintenance,    house• keeping,  catering  or misconduct  on part of the caretaking staff should be brought to the notice  of the  Director  of Estates,  Nirman  Bhawan,  New  Delhi,  and/or  the  Allotting Authority in writing.
29.         Cooking  and  intoxicating  is  strictly   prohibited   in  the  rooms  of  Holiday Homes/Touring  Officers’  Hostels.
30.         Proper  Decorum:  The Guests are advised to maintain  decency and decorum throughout  the  stay  period.  Causing  inconvenience/disturbance    to  other  inmates through  noise  or  rowdy  behaviour  will  be  dealt  with  sternly.   Consumption  of intoxicants in the premises is  strictly prohibited.
31.         Pets are not allowed in the Holiday Homes/Touring  Officers’  Hostels.
32.          Damage  to  property:   The  occupants  will  be  liable  to  make  good  of  any damage/loss to property,  fixture, fittings and furniture during the period of their stay in the Holiday  Home/Hostel.
33.         Visitors  of the  Guests:   No unauthorized  person(s)  will  be allowed  to  stay with or visit the Guests  in  the Holiday Home/Touring  Officer’s  Hostel/Guest   House.
34.         Breach of  Conditions:  In case,  the  accommodation  is not  vacated  on  the expiry  of  the  period  or  for  breach  of  any  terms  and  conditions  stated  above,  the occupants  will be summarily  evicted  physically,  with  force  if necessary,  without  any notice, under Section 3-A of the Public Premises (Eviction of Unauthorized  Occupants) Act of 1971, notwithstanding  any other action that may be taken against him/her  under the relevant Allotment  Rules/Service  Rules. They will also liable to pay market rate of licence fee as damages.
35.         WARNING:  Unauthorised/ in-eligible  persons are not allowed for booking  of holiday homes/touring  officer’s  hostels and any attempt  would be treated as fraudulent booking  and  such  persons  will  be  held  responsible  and  action  will  be  taken  under Information Technology  Act, 2000 & its Regulations  and Indian Penal Code (IPC).  All applicants are advised to use their own debit card/credit card/internet banking.
36.         DISCLAIMER:      There  is no  provision  for  refund  of  booking  charges even if the rooms/suits  remain unutilised  or vacated  early by the applicant.  Claim  of Charge back will not be considered/permitted/allowed  by the Bank.
(M.K.  Sharma)
Deputy Director of Estates (Region)
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