Standard Inspection Questionnaire for Branch Post Office/Sub Post Office/Head Post Office

Revision of Standard Inspection Questionnaire for Branch Post Office/Sub Post Office/Head Post Office – Department of Posts Order dated 12.08.2021

F.No. 16-01/2017-Inspn.(Pt.II)
Government of India
Ministry of Communications
Department of Posts
(Inspection Division)

*****

Dak Bhawan, Sansad Marg,
New Delhi, dated 12.08.2021

To

All Heads of Postal Circles
Director RAKNPA
APS Directorate, New Delhi
All PTCs

Sub: Revision of Standard Inspection Questionnaire for Branch Post Office/Sub Post Office/Head Post Office.

The existing Inspection Questions as mentioned below in respect of Branch Post Office/ Sub Post Office/ Head Post Office issued vide this office letter nos. 16-112017- Inspn. dated 26.06.2018, 16-112017-Inspn dated 18.09.2018, 16-2/2017-Inspn dated 18-12-2018, 16-03/2019 dated 09.08.2019, 16-112017-Inspn dated 20.08.2019 and 16-02/2017-Inspn. dated 24.09.2020 are ordered to be revised/modified as under:

Branch Post Office Inspection Question

Reference:- Directorate’s Letter No. 16-03/2019-Inspn. dated 09.08.2019
Existing provision in the BO Inspection Questionnaire Revised provision in the BO Inspection Questionnaire
Ques. No.16.3: Check the Network and Data Connectivity strength in the Device by pressing the “C” button available on the top right corner of the home page post successful BPM login in the Device. (Note: The inspecting officers have a ‘Read Only’ login in the Device for making basic checks provided the Inspecting Officers (SSP/SP/ ASP/IP) is registered as RICT Admin. in the Division concerned. Access to the BO proposed for inspection can be obtained through option “Edit RICT Admin Details” in RITC Admin Management Menu.) Ques. No. 16.3: Deleted
Ques. No. 16.6: Check whether BPM is aware of the process of raising incident ticket by calling the CSI Level 1 Help desk for the issues faced in DARPAN Device [MCD & Peripherals] and Solar Solution. If not explain the Incident Management process of MCD & Peripherals and Solar Solution to BPMs. See whether vendor has generated System generated incident ticket number to BPM concerned for each incident. Ques. No. 16.6: Deleted
Ques. No. 45: Check the Stock Register of QR Cards received at BO (A stock register has to be introduced).

Check the number of duplicate QR cards issued and whether the prescribed procedure is being followed

Ques. No. 45: Inspecting Authority shall check whether the Stock Register of QR Cards received at BO is being maintained.

(BOs should maintain records for QR Cards received from IPPB branch and issued to the customers)

 

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