Q: Q6. How are Waiting Lists prepared?

Waiting List for Type I to IV The length of service i.e. the date from which the Government servant has been continuously in service under the Central Government or State Government [including the period of Foreign Service] is the criteria for the purpose of preparing the waiting list for Type-I to IV accommodation, Waiting List for Type IV-Spl and higher The Waiting List for Type-IV(Spl) and higher accommodation (including Hostel type) is prepared with reference to the earliest date from which a Government servant has been continuously drawing emoluments relevant to a particular type of accommodation in a post under the Central Government or State Government or Foreign Service. Ch a n g e waiting list Change waiting lists, area-wise/floor-wise, are maintained on “first come first served” basis for type I to IV accommodation. The Government employees may apply for their desired locality/floor, on maturity of their turn in the initial waiting list. For Type IV-Spl and higher types of accommodation (including Hostel), the List is prepared with reference to the earliest date from which an official has been continuously drawing emoluments relevant to a particular type of accommodation in a post under the Central Government or State Government or Foreign Service. A Unified Waiting List for Initial as well as Change is maintained for such categories of accommodation.

Question 1

Q1. What is General Pool residential accommodation?

Accepted Answer

Government residential accommodations under the administrative control of Directorate of Estates in Delhi and at 31 stations outside Delhi constitute the General Pool residential accommodation (GPRA). Allotment of GPRA is governed as per provisions of the Allotment of Government Residences (General Pool in Delhi) Rules, 1963 and executive instructions issued there under.

Question 2

Q2. Who is eligible to apply?

Accepted Answer

All Central Government employees and the employees working under the Government of NCT of Delhi, who are working in the offices, which have been specifically declared eligible for General Pool, are entitled for allotment of accommodation from General Pool.

Question 3

Q3. When to apply and how?

Accepted Answer

Applications for allotment of entitled type of accommodation can be made at any time after regular appointment / joining on transfer at the place of posting in the organisations, declared eligible for GPRA. The applications received up to the last day of the month are included in the Waiting List of the subsequent month.
All applications are required to be made on the prescribed DE-2 forms, duly forwarded by their administrative offices. Such application forms can be purchased from the Information and Facilitation Centre (IFC), Directorate of Estates, Nirman Bhawan, New Delhi, on payment of Rs. 5/- each.

Question 4

Q4. What are entitlements for various types of accommodation?

Accepted Answer

The General Pool accommodation has been classified in 11 categories (excluding Hostel accommodation).
The entitlement of an applicant for a particular type is determined with reference to the basic pay drawn by him on 1st January of the current calendar year.
The eligibility pay for various types of accommodation is as under:

Type of ResidenceEligibility Pay RangeILess than Rs.3050IIRs.3050-5499IIIRs.5500-8499IVRs.8500-11999IV(Spl)Rs.10,000/-VA(DII)Rs.12000-15099VB(DI)Rs.15100-18399VIA(CII)Rs.18400-22399VIB(CI)Rs.22400-24499VIIRs.24500-25999VIIIRs.26000 and above

Hostel accommodation

Single Suite without kitchenRs.6500Single Suite with kitchenRs.6500Double SuiteRs.8500

Officers eligible for Type IV (Spl) and higher accommodation may also apply for accommodation below their entitlement. However, such allotment will be made on maturity of their turn in the Waiting List for such accommodation

Question 5

Q5. What is the Rolling Allotment Year?

Accepted Answer

The concept of Rolling Allotment Year has been introduced with effect from 1.4.2002. Applications are invited from all eligible employees instead of on restricted basis as was done in the past. There is now a rolling allotment year with cut off date as on 1st January of each calendar year for determination of eligibility for various types of accommodation.
In case eligibility for Government accommodation undergoes change after submission of application in a particular calendar year, the applicant may apply for allotment of the entitled type of accommodation as per his revised emoluments.

Question 6

Q6. How are Waiting Lists prepared?

Accepted Answer

Waiting List for Type I to IV

The length of service i.e. the date from which the Government servant has been continuously in service under the Central Government or State Government [including the period of Foreign Service] is the criteria for the purpose of preparing the waiting list for Type-I to IV accommodation,

Waiting List for Type IV-Spl and higher

The Waiting List for Type-IV(Spl) and higher accommodation (including Hostel type) is prepared with reference to the earliest date from which a Government servant has been continuously drawing emoluments relevant to a particular type of accommodation in a post under the Central Government or State Government or Foreign Service.

Change waiting list

Change waiting lists, area-wise/floor-wise, are maintained on “first come first served” basis for type I to IV accommodation.
The Government employees may apply for their desired locality/floor, on maturity of their turn in the initial waiting list.
For Type IV-Spl and higher types of accommodation (including Hostel), the List is prepared with reference to the earliest date from which an official has been continuously drawing emoluments relevant to a particular type of accommodation in a post under the Central Government or State Government or Foreign Service. A Unified Waiting List for Initial as well as Change is maintained for such categories of accommodation.

Question 7

Q7. What are the separate Pools/Quotas within the General Pool?

Accepted Answer

General Pool is the mother pool and within the General Pool, separate pools/quotas are maintained for specified categories of Government employees.

Tenure Pool

A ‘Tenure Pool’ of accommodation is maintained for All India Services Officers (IAS, IPS and Indian Forest Service) who are posted in Government of India on deputation basis, and on tenure basis with the Government of NCT of Delhi.
All India Service Officers are allotted accommodation only against the Tenure Pool accommodation.

Lady Officers Pool

‘Lady Officers Pool’ is maintained separately for married lady officers and for single lady officers. Specified numbers of residential units have been earmarked in the ‘Lady officers Pool’ which are determined from time to time. The Lady Officers are also eligible for allotment of accommodation from General Pool on maturity of their turn.
Allotment in Lady Officers Pool is made in the ratio of 2:1 to the married and single lady officers respectively. ‘Single lady’ category includes unmarried, divorcee and widow lady officers.
Change of accommodation to a Lady Officer is allowed only against the ‘Ladies Pool accommodation’ unless their turn is covered in General Pool/Tenure Pool Waiting List.

No. of residential units in lady officers pool in various types are given as under:

TypeNumber of unitsI300II2300III1625IV250IV(Spl)50VA(DII)150VB(DI)45VIA(CII)25

SC/ST Pool

10% of vacancies in Type I and II and 5% of vacancies in Type III and IV accommodation have been reserved for SC and ST employees.
The allotment is made to the SC and ST employees in the ratio of 2:1. These employees are also eligible for allotment of accommodation from General Pool on maturity of their turn.

Out-of-turn Allotment

Out-of-turn allotments are made on medical and functional grounds.
Medical grounds on which out-of-turn allotments are considered and categories of Government servants who are eligible for out-of-turn allotment on medical ground are given in Annexure I. Requests for out-of-turn allotment on medical grounds were considered by the two committees of officers constituted for the purpose.
The Committees may also consider requests of Government servants on extreme compassionate grounds and such allotments shall be restricted to a total of not more than 5 houses in each type (type I to V only) in a calendar year.
The overall ceiling of out-of-turn allotments has been fixed at 5% of vacancies occurring in each type of houses in a calendar year.

Question 8

Q8. What is the general procedure for allotment?

Accepted Answer

Allotments are made on maturity of turn on the Initial or Change Waiting List of Pool (General Pool, Ladies Pool and Tenure Pool).
A residence falling vacant is offered to an applicant desiring a change of accommodation in that locality/floor. If there are no applicants for said locality/floor in the Change Waiting List, the residence is offered to the senior-most applicant on the Initial Waiting List.
Generally, due to the Change Waiting List, houses in Central and popular localities/floor are not allotted against Initial Waiting List in respect of type I to IV accommodation.
Since a unified waiting list is maintained for initial and change allotment, allotment in popular localities/floor will be made as per the waiting list in respect of type IV (Spl) and higher accommodation. Allotment in a particular type shall be made to applicants having the earliest priority date for that type of residences. Each officer is made two allotments in each type of accommodation, i.e., initial and change.

Acceptance of allotment and follow up action

On receipt of offer letter of allotment, the Government servant is required to convey his acceptance on the prescribed form, within a period of 8 days from the date of issue of the letter.
The acceptance forms are available at the website of the Directorate at URL http://estates.nic.in or at the Information & Facilitation Centre, Nirman Bhawan, New Delhi
The acceptance my be submitted either personally or through an authorized representative along with the following documents :

a) Eligibility certificate duly authenticated by the Department that he/she is working in an eligible office.

b) SC/ST certificate in case the allotment is from SC/ST Pool.

c) A certificate from the office regarding marital status on the date of allotment in case the allotment has been made from Lady Officers Pool (Single).

d) Surety bond in the prescribed form [in case the employee is temporary]

e) Identity card

f) A certificate to the effect that no allotment has been made by the Government of NCT of Delhi/CBI from their Pool to a person junior in the Waiting List to the said allottee.

On completion of necessary formalities, the Directorate of Estates will issue the authority slip, along with two copies of the rent bill (one for the DDO concerned for deduction of licence fee from the monthly pay bill and one for the allottee).
The allottee should approach the CPWD Service Center concerned for taking over the physical possession of the allotted house within the validity period of the authority slip.
While taking possession of the flat from the CPWD service center, the following precautions are recommended :
(a) The allottee should count each and every item of fitting / furnishing provided inthe flat to avoid inconvenience at later stage.
(b) Each deficiency should be brought out to the notice of the CPWD staff under acknowledgement.
(c) He should put his own lock in the house.
(d) He should obtain occupation report, duly signed by him and the Junior Engineer, CPWD.
(e) He should approach MCD/NDMC/Electricity authority concerned for security water and electricity connections.
(f) Rent shall be charged from the date of occupation of the accommodation or the 8th day from the date of the allotment letter, whichever is earlier. However, licence fee shall be charged from the date of handing of the accommodation to the allottee in cases where the CPWD certifies that accommodation was not fit for occupation and as a result thereof the officer could not occupy the accommodation within the prescribed period.

Question 9

Q9. What is the procedure for change of accommodation?

Accepted Answer

The application for change of accommodation is entertained in the same type only. The change to a higher type of accommodation is treated as a case of initial/fresh allotment.
Only one change is permissible in a particular type of accommodation.
The allottee desirous of change is required to submit an application in the prescribed form duly forwarded by his office, at the concerned allotment section. A registration slip, showing the change waiting list number and the locality/floor opted, is issued to the applicant.

Modification of change preferences :

Applicants are entitled to make one modification in their change preferences.
Normally, an allottee can modify his change preference to another locality/floor before the issue of allotment as per his change application.
An officer’s name, who refuses allotment of a quarter given in change, is taken off from the list for a period of six months. He is, however, considered for change on receipt of a request only after the period of debarment.
The applications for modification of preference received during the calendar month shall be considered in the subsequent month.

Vacation of previous accommodation on acceptance of change allotment

On receipt of allotment letter for change of accommodation, the allottee is required to convey his acceptance within a period of 8 days from the date of issue of the allotment letter and to vacate the previous accommodation in his possession within a period of 15 days from the date of occupation of the new accommodation.
Failure to vacate the previous accommodation within the prescribed period results in cancellation of allotment with penal consequences such as charging of licence fee at damages rates, cancellation of allotment, eviction proceedings under the Public Premises Act.
In certain cases of double occupation, allotment of both the houses is liable to be cancelled.

Question 10

Q10. How technical acceptance/area restriction for change allotment is secured?

Accepted Answer

If a Government servant is already in occupation of a lower type of accommodation and is offered initial allotment of higher type, he can accept the offer technically and may apply for change of accommodation as per his preference.
After completion of acceptance form and change form, duly forwarded by the Department concerned, he will get the rent bill prepared in the section concerned and register himself for change at the IFC. Meanwhile, he will continue to occupy and pay licence fee for the lower type of accommodation, besides one month’s licence fee in respect of higher accommodation offered.
A Government servant, who is not in possession of any accommodation, can also apply for area and floor restriction/change accommodation, after conveying technical acceptance of the offer of initial allotment. He will be charged licence fee for a period of one month only and will be eligible to draw HRA till an accommodation is offered on the Change Waiting List.
The request for restriction of area/floor can also be entertained prior to the maturity of the turn of the officer on the initial waiting list and the officer is put on change waiting list without charging any extra licence fee, after his turn on the initial waiting list is covered.

Question 11

Q11. Can an applicant seek reconsideration of allotment offered?

Accepted Answer

In cases where the offer of allotment does not reach the applicant well within the period prescribed for acceptance of allotment, or the officer concerned is not in a position to accept the offer by due date on account of his being on leave, tour, etc. the request for reconsideration of allotment is entertained by the Directorate of Estates, provided the reasons for reconsideration are duly authenticated by the department concerned.
The names of such applicants are included in the waiting list of the net month and re- allotment is made on maturity of their turn again on the Waiting List.

Question 12

Q12. How to apply for the allotment of garage?

Accepted Answer

The allotment of garage is available only in certain types of accommodation. An allottee seeking allotment of garage may apply in writing on a plain paper, indicating the Registration No. of the vehicle in his possession, along with a copy of the Registration Certificate. Allotment of garage is made on ‘first come first served’ basis. However, preference in allotment is given to the allottees residing in the upper floors of Government accommodation. Allottees of ground floor accommodation will be allotted garage after meeting the requirement of the allottees of upper floors of the building. One change of garage is also admissible in each type.

Question 13

Q13. How mutual exchange of accommodation can be sought?

Accepted Answer

For the personal convenience of the two allottees, mutual exchange of accommodation is permitted on a request received from both allottees through their respective departments.
Such exchange is however, permissible only in case both the residences are in the same type/category and locality/floor and both the officers are reasonably expected to be on duty in Delhi and to reside in their mutually exchanged residence for at least six months.

Question 14

Q14. How recovery of licence fee is made and at what rate?

Accepted Answer

The recovery of monthly licence fee for the accommodation is made by the DDO through the monthly pay bill of the allottee and the monthly recovery schedule is sent to the Directorate of Estates for posting in the individual licence fee account.
The licence fee is charged at flat rate prescribed by the Government every three years. The existing rates of licence fee for various types of accommodation in General Pool are indicated in Annexure II.
The licence fee for the retention period permissible under the rules, in the event of retirement, transfer, death, etc. is required to be deposited in advance by the allottee through pay order/bank draft, drawn in favour of the Assistant Director of Estates (Cash).

Question 15

Q15. What is the period of retention permissible after an allottee ceases to be eligible?

Accepted Answer

An allotment is cancelled or is deemed to have been cancelled on the expiry of the concessional period permissible under rules after an allottee ceases to be on duty in an office eligible for Government accommodation or he/she vacates the residence on his own. The retention period admissible including the concessional period, and the rates of licence fee prescribed thereof for different situations are indicated in Annexure III.

Question 16

Q16. How to apply for retention?

Accepted Answer

An allottee seeking retention of accommodation may apply in writing on a plain paper within one month from the date of occurrence of the events necessitating such permission. The request for retention should be accompanied by the following:
A copy of the related Government order;
supporting documents in case the retention is sought on medical/educational grounds;
Advance payment of applicable licence fee at normal/enhanced rate for the period of retention sought, through Bank draft/ pay order, drawn in favour of ‘Assistant Director of Estates (Cash)’

Question 17

Q17. Are there any special concessions allowed in case of transfer to hard areas?

Accepted Answer

The Government has permitted special dispensation in the event of transfer of a Central Civilian officer to the North Eastern Region States, Sikkim, A & N Islands and Lakshadweep who are permitted retention of entitled type of Government accommodation for the bonafide residential use by their family, on payment of normal licence fee, for the entire period of their posting. Facility of retention of accommodation during posting in North-Eastern Region has been extended up to 30.6.2008.
All India Services officers, belonging to the State cadres of the North-Eastern Region, Sikkim, A & N Islands and Lakshadweep are permitted retention of Government accommodation at their last place of posting for a period of 3 years from the date of their reversion from central deputation to their parent cadres.
The Central Civilian Officers posted in the border fencing projects at Indo-Pak and Indo- Bangla borders are permitted retention of accommodation, beyond the concessional period of 2 months on payment of double the normal licence fee in case they are in occupation of entitled type of accommodation. Wherever such employees are in occupation of accommodation below their entitlement, retention is permitted on payment of 1-1/2 times the normal licence fee.
The request for retention of accommodation in these cases are required to be made on the prescribed format, duly forwarded by the offices, within one month of joining.

Question 18

Q18. What are the consequences of unauthorized occupation?

Accepted Answer

After cancellation of allotment and the period of retention permitted by the Directorate of Estates is over, the allottee is required to vacate the premises immediately as no further retention is permissible on any grounds whatsoever.
The allottee is charged licence fee at damages rates as fixed from time to time. For the period of unauthorized occupation, present rates of damages are as under :Type I to IV Rs. 175 per sq. mtr. Per month Type IV-Spl & above Rs. 275 per sq. mtr. Per month
Eviction from the premises is also resorted to under provisions of the Public Premises (Eviction of Unauthorised Occupants) Act 1971. For recovery of arrears of licence fee/ damages, the Government also initiates recovery proceedings under the PP Act 1971.

Question 19

Q19. How to surrender Government accommodation?

Accepted Answer

During the period of allotment, the allottee is required to give 10 days’ notice to the Directorate of Estates before vacating the premises. When the allotment stands cancelled, no such notice is required.
Before vacating the premises, the allottee should get the electricity and water connections disconnected and final bill settled with the local bodies.
The CPWD Service Center be handed over the vacant possession of the accommodation, after getting inventories checked and the allottee should obtain the vacation report, duly signed by the JE concerned. A copy of the vacation report should also be sent to the Directorate of Estates.’
Date of vacation of the quarter will be the date of issue of the vacation report by the Junior Engineers, CPWD concerned.

Question 20

Q20. How to obtain ‘No Dues Certificate’ (NDC) from the Directorate of Estates?

Accepted Answer

After vacation of the residence, the allottee should apply for the NDC in the prescribed proforma. It should be duly forwarded by the department concerned.
He should ascertain the period for which the information regarding payment of licence fee are missing in the records of Directorate of Estates.
In case the recovery has already been made, he should get a certificate duly signed by the concerned DDO. Otherwise, he should deposit the outstanding dues so that the NDC could be issued.

Question 21

Q21. What are the rules regarding sharing of accommodation and what amounts to subletting?

Accepted Answer

While personally residing in the premises allotted, the Government official may share the accommodation, with prior intimation on the prescribed format, to the Directorate of Estates within a period of one month. Following categories of persons have been declared eligible sharer with prior intimation:
- Central Government. Employees eligible for General Pool accommodation;
- Staff of semi-Government organisations;
- Staff of corporate bodies controlled by the Government ;
- Foreign students studying in India and sponsored by MEA;
- Teachers of recognized schools :
- Family of the offices transferred to other stations;
- Members of defence forces (during the period of emergency); Retired Central Government servants;
- Reservists of army, air force, etc.
If an allottee shares the accommodation with an ineligible person or he himself does not reside in the premises, but the same is occupied by others (whether eligible for sharing or not), he is held to have sublet the house.
Sharing of accommodation, even with eligible persons, without prior intimation, also amounts to subletting of house.
In case of subletting or sharing of accommodation with unauthorised persons, theDirectorate of Estates may, after detailed enquiry:
- a) Cancel the allotment;
- b) Debar the Government servant for further allotment for the remaining period of service;
- c) Take up the matter with the administrative department for initiating disciplinary proceedings against the deliquent Government servant under Rule 14 of the CCS (CCA) Conduct Rules, 1965.

Question 22

Q22. Can the allottee use the accommodation, garage, etc. for other purposes and undertake additional construction therein?

Accepted Answer

Residential accommodation is allotted to a Government servant for his bonafide residential use and, therefore, its uses other than residential are treated as misuse and thereby attract penal provisions under the Allotment Rules.
Misuse of garage by allowing persons to occupy the same also entails cancellation of allotment after due notice.
No unauthorised construction, even temporary in nature, can be undertaken by an allottee. In case such unauthorised construction are reported to the Directorate of Estates, the allottee is issued notice for removal of the same within a period of 30 days failing which the allotment is liable to be cancelled, with all penal consequences, after expiry of the notice period.

Question 23

Q23. Can an allottee secure temporary allotment of additional accommodation?

Accepted Answer

An allottee can secure temporary allotment of Government accommodation of the type to which he is entitled or of the type in which he is residing, in the same or nearby locality, for the marriage of any member of his family or self.
The period of allotment is normally restricted to seven days and the application on the prescribed format is required to be submitted along with necessary documentary proofs.

CategoryRate of licence fee(1)Central Government Employees eligible for General Pool residential accommodation and sitting Members of Parliament:Type I to IVThree times of Special Licence

Licence fee at following rates is payable in advance for the entire period of allotment :

FeeType IV (Special) and higher (including hostel)Five times of Special LicenceFee(2) Central Government Employees working in officers ineligible for General Pool residential accommodation and employees working in Public Sector Bodies/Undertakings and State Government Employees.Twice of the rate indicated in (1)above.

Question 24

Q24. Can Government accommodation be allotted to the eligible ward/spouse/daughter- in-law/married daughter of an allottee in case the allottee retires/dies in service?

Accepted Answer

Government permits regularization/ allotment of alternate accommodation of entitled type to
the eligible ward/spouse of an allottee of General Pool who has since retired or died while in service.
The basic conditions in this regard are that:
The applicant should be working in an office eligible for accommodation from General Pool;
The retired /deceased allottee or any member of his family does not own a house/flat at the place of posting;
The request for regularisation/ alternate accommodation is submitted on the prescribed format within 2months after the retirement/death of the allottee;
The applicant should not have drawn HRA and he clears the dues outstanding in the name of retired/deceased allottee.
In addition, the following conditions are also required to be fulfilled:

In retirement cases:

The applicant should be residing and sharing the accommodation with the retired allottee and should not have drawn HRA for a period of 3 years preceding the date of retirement.
In case the period of appointment/posting at the station is less than 3 years, he should not have drawn HRA for the said period.

In death cases

If the eligible ward/spouse was already in service, he/she should not have drawn HRA for a period of six months.
The case of ward/spouse may be considered in case they are appointed, after the death of the allottee, within a period of 2 years and no HRA is drawn.

Question 25

Q25. Whether retention/allotment is admissible in the event of mandatory posting to PSUs/autonomous Bodies, etc?

Accepted Answer

General Pool residential accommodation is exclusively meant for allotment to Central Government employees working in offices declared eligible for the purpose.
As per decision of the Cabinet Committee on Accommodation, employees working in Public Sector Undertakings, Autonomous Bodies, Commissions, etc., are not eligible for allotment of General Pool residential accommodation.
However, special dispensation has been allowed with the approval of the Cabinet Committee on Accommodation in respect of Central Government employees joining PSUs, etc., at the time of their initial constitution. The guidelines dated 11.10.2000 provide, inter alia, that:(a) In cases where the services of Government officials are made available to PSUs/Statutory/Autonomous Bodies, etc., on deputation basis at the time of initial constitution, retention of General Pool accommodation may be allowed for a period of 5 years on payment of the amount equivalent to the house rent allowance admissible to the officer plus the flat rate of licence fee prescribed by the Central Government from time to time in respect of General Pool residential accommodation. The concerned organizations may, however, recover normal licence fee from the officials.(b) Officers posted to PSUs/Statutory/Autonomous Bodies, on mandatory basis or under Central Staffing Scheme may be considered eligible for allotment/retention of General Pool Accommodation and the concernedorganisation should pay an amount equivalent to the House Rent Allowance admissible to the officer, plus the flat rate of licence fee prescribed by the Central Govt., from time to time, in respect of the General Pool Residential Accommodation to be allotted/retained by such officers. The organisation may, however, recover normal licence fee from the concerned officers.(c) In respect of each case under (b) above, the office of the Establishment Officer, Department of Personnel & Training shall issue a certificate that the posting of the officer concerned is on mandatory basis under CentralStaffing Scheme without seeking his/her option and is in public interest.

Question 26

Q26. Does the Directorate of Estates have any Holiday Home / Touring Officers Hostel for Central Government employees?

Accepted Answer

The Directorate of Estates maintains Holiday Homes and Touring Officers Hostels at following cities :
Holiday Homes : Shimla, Kanyakumari, Mysore, Amatkantak (MP), Ooty.
Touring Officers Hostels :Bangalore, Chennai, Cochin, Delhi, Kolkata, Mysore, Mumbai.
List of Holiday Homes/Touring Guest Houses under the control of Directorate of Estates/CPWD, their addresses and the name of the allotting authorities are in Annexure-IV.

Question 27

Q27. Does the Directorate of Estates have any Information and Facilitation Centre and Grievances Redressal System?

Accepted Answer

The Directorate of Estates has set up an Information and Facilitation Centre (IFC) at Nirman Bhawan, New Delhi, which is operational since July 1997. The IFC provides following information:-

(a) Availability of accommodation – locality and type.

(b) Waiting list position – available at NICNET.

(c) Change waiting list position – available at NICNET.

(d) Licence fee payable by an allottee.

(e) Availability of holiday homes/touring officers hostel.

(f) Display of names, designation, room numbers and telephone numbers of officers.

(g) NICNET can be accessed through “Telnet 164.100.12” “login: estates” and “password: estate”.

Grievances Redressal

Directorate of Estates follows a grievance redressal procedure as laid down by the Government of India. Normally, Grievances are examined and settled within a period of one month with appropriate reply to the complainant.
Officers of Directorate of Estates, right from Director of Estates to Assistant Director of Estates are available, except on Friday to the visitors for attending to their grievances.
Additional Director of Estates has been designated as Grievances Officers whose telephone number is 23061372.

Question 28

Q28. Does the Directorate of Estates have Citizen Charter?

Accepted Answer

Directorate of Estates has issued a detailed Citizen’s Charter which was circulated in September, 1997 to all officers/sections in the Directorate of Estates for implementation. The Citizen Charter is a commitment of the Directorate of Estates to the in the Directorate of Estates for implementation.

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