Representation from Government Servant on Service matters

DOPT has reiterated its earlier instructions dated 06.06.2013 for restricting Government Employees from addressing directly to PMO, Ministers or higher level authorities on service matters. To seek redressal of a grievance, the proper course is to address to immediate official superior, or Head of his office, or such other authority at the appropriate level who is competent to deal with the matter in the organisation.