How often do we give instructions to someone or take one, only to have those instructions misinterpreted? The ability to communicate is one of our most commonly used skills. As such, we sometimes take it for granted so that the words we use to communicate don’t always clearly state the picture in our minds. Some times a chain of miscommunication may lead to total change of what the first man wanted to convey.
Here is an example of miscommunication in a company, the boss of the company initiate a mail to invite his staff to witness an eclipse and how his message is passed by employees at different levels in the hierarchy and finally how it reaches to the staff………….
Mail from CEO to Manager:
Today at 11 o’clock there will be a total eclipse of the sun. This is when the sun disappears behind the moon for two minutes. As this is something that cannot be seen every day, time will be allowed for employees to view the eclipse in the parking lot. Staff should meet in the lot at ten to eleven, when I will deliver a short speech introducing the eclipse, and giving some background information. Safety goggles will be made available at a small cost.
Mail from Manager to Department Head:
Today at ten to eleven, all staff should meet in the car park. This will be followed by a total eclipse of the sun, which will appear for two minutes. For a moderate cost, this will be made safe with goggles. The CEO will deliver a short speech beforehand to give us all some information. This not something that can be seen everyday.
Mail from Dept. Head to Floor Manager:
The CEO will today deliver a short speech to make the sun disappear for two minutes in the form of an eclipse. This is something that cannot be seen every day, so staff will meet in the car park at ten or eleven. This will be safe, if you pay a moderate cost.
Mail from Floor Manager to Supervisor:
Ten or eleven staff are to go to the car park, where the CEO will eclipse the sun for two minutes. This doesn’t happen every day. It will be safe, and as usual it will cost you.
Mail from Supervisor to Staff:
Some staff will go to the car park today to see the CEO disappear. It is a pity, this doesn’t happen everyday.
This content was shared with GConnect by Mr.A.Jebastin, Inspector of Customs, Chennai, a GConnect member