CPAO on Pensioners – Asks Banks to provide complete details regarding Pension , Arrear Payments & Recoveries
The CPAO has instructed to Banks to follow the provisions of CPCC guidelines and instructions and provide full breakup of pension payment clearly to the pensioners.
Taking into consideration the grievances reported by Pensioners’ Associations and Pensioners, CPAO had issued instructions to Heads of CPPCs and Government Business Divisions vide OM No. CPAO/Tech/Banks Performance/2015-16/60 dated-14.06.2016 for strict compliance of above guidelines for providing detailed breakup of pension payments.
Drawing attention to the para 4.6.7 of the Accounting and Operating Procedure for Central Pension Processing Centre of Authorised Banks for Pension Disbursement to Central Government (Civil) Pensioners (February, 2012) the CPOA said, “whereby it has been provided that “The CPPC software will display on the computer screen, options and view of the details of calculation of pension and its breakup of the pension paid to the pensioner/ family pensioner. The Home Branch will act as intermediary with the CPPC and, besides providing accounts statement, provide to the pensioners the payment of TDS details, pension slip, the Due and Drawn Statement in respect of each arrear and the Annual Income Statement”.
It has again been reported by Pensioners Associations and Pensioners that “arrears of arrear of Revision of Pension, Fixed Medical Allowance, Additional Pension, Life Time Arrear etc. are clubbed with monthly payment of pension for which it becomes difficult for pensioner/family pensioner to understand if pension and arrears are disbursed correctly. Even recovery of over payment or wrong payment is not shown separately”.
Therefore, banks have been instructed by the CPOA to follow the provisions of CPPC guidelines and instructions issued vide OM dated-14.06.2016 and provide full breakup of pension payment clearly to the pensioners. A compliance report in this regard may be sent to CPAO latest by 31.01.2017 positively.