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SMS and Email Alert facility for NPS

CRA has launched a new service called as SMS and Email Alert facility for the Subscribers under the New Pension System (NPS). As a part of this new facility, the Subscriber will be able to receive SMS and Email Alerts on the occurance of any one of the following events:

  • Generation of PRAN for Subscriber
  • Contribution Credit in the Subscribers PRAN

Terms and Conditions for SMS and E-Mail facility

1.1 Definition

In these Terms and Conditions, the following terms shall have the following meanings: "Alert/Facility" means the (services of providing the) customized messages with respect to specific events/transactions relating to a subscriber's Account sent as Short Messaging Service ("SMS") over mobile phone or email to the email account of the subscriber; "Subscriber" means the person who holds a Permanent Retirement Account Number (PRAN) opened by CRA and who is also IRA compliant; "CSP" means the cellular service provider through whom the Investor receives the mobile services. "CRA" means the NSDL who have been appointed as Central Recordkeeping Agency by PFRDA.

1.2 Availability

1.2.1 CRA at its sole discretion may discontinue the Facility at any time by providing a prior intimation through its website or any other medium of communication. CRA may at its discretion extend the Facility to investors who register mobile numbers originating outside India.

1.2.2 The Facility would be generated by CRA and will be sent to the subscriber on the mobile number or E-mail Address provided by the subscriber. Further, the time and the completeness of the Alerts content and delivery would be entirely based on the service availability of the service provider and its connectivity with other CSPs or the mail server availability of the respective websites. The Alerts are dependent on various factors including connectivity and, therefore, CRA cannot assure final and timely delivery of the Alerts.

1.2.3 The subscriber will be responsible for the security and confidentiality of his/her Mobile Phone/email account to be used for this Facility.

1.3 Process

1.3.1 This Facility provides information to investors over mobile phones and email ids for PRAN getting generated and the units getting allocated in Tier I and Tier II of the account, a day after the units get credited. These Alerts will be sent to those subscribers who have provided their mobile numbers and/or email ids to their nodal offices (like PAOs/DTOs/POPs etc.) while filling a PRAN application form.

1.3.2 The subscriber is duty bound to acquaint himself/herself with the detailed process for using the Facility and interpreting the Alerts for which NSDL is not responsible for any error/omissions by the subscriber.

1.3.3 The subscriber acknowledges that this facility will be implemented in a phased manner and CRA may at later stages or when feasible, add more features. CRA may, at its discretion, from time to time change the features of any Alert. The subscriber will be solely responsible for keeping himself/herself updated of the available Alerts, which shall, on best-effort basis, be notified by CRA through its website or any other medium of communication.

1.4 Receiving the information through SMS and email

1.4.1 The subscriber is solely responsible for intimating in writing to his/her nodal office/POP any change in his/her mobile phone number and/or email id. CRA will send the alerts only to the numbers/email id recorded in it system. Subscriber may also update the mobile number and email id through his/her secured log-in and opts for this facility.

1.4.2 The subscriber acknowledges that to receive Alerts, his/her mobile phone must be in an 'on' mode (reachable) as well as the email id must be 'active'. If his/her mobile is kept 'off' for a specified period from the time of delivery of an Alert by CRA or the email account is no more in active state, that particular information may not be received by the subscriber.

1.4.3 The subscriber acknowledges that the Facility is dependent on the infrastructure, connectivity and services provided by the CSPs /or the e-mail service provider within India. The subscriber accepts that timeliness, accuracy and readability of information sent by CRA will depend on factors affecting the CSPs and other service providers. CRA shall not be held liable for non-delivery or delayed delivery of Alerts, error, loss or distortion in transmission of information to the subscriber.

1.4.4 CRA will endeavor to provide the Facility on a best effort basis and the subscriber shall not hold CRA responsible/liable for non-availability of the Facility or non performance by any CSPs or other service providers or any loss or damage caused to the subscriber as a result of use of the Facility (including relying on the information for his/her investment or business or any other purposes) for causes which are attributable to /and are beyond the control of CRA. CRA shall not be held liable in any manner to the subscriber in connection with the use of the Facility.

1.4.5 The subscriber accepts that each Alert may contain certain account information relating to the subscriber. The subscriber authorizes CRA to send any other account related information, though not specifically requested, if CRA deems that the same is relevant.

1.5 Withdrawal or Termination

1.5.1 CRA may, in its discretion, withdraw temporarily or terminate the Facility, either wholly or in part, at any time. CRA may suspend temporarily the Facility at any time during which any maintenance work or repair is required to be carried out or incase of any emergency or for security reasons, which require the temporary suspension of the Facility.

1.5.2 Notwithstanding the terms laid down in clause 1.5.1 above, either the investor or CRA may, for any reason whatsoever, terminate this Facility at any time. In case the subscriber wishes to terminate this Facility, he/she will have to intimate his/her PAO/DTO/POP accordingly.

1.6 Fees

1.6.1 At present, CRA is levying no charge for this Facility on the subscriber/PAO/DTO/POP. The subscriber shall be liable for payment of airtime or other charges, which may be levied by the CSPs in connection with the receiving of the information, as per the terms and conditions between the CSPs and subscriber, and CRA is in no way concerned with the same.

1.7 Disclaimer

1.7.1 This Facility is only additional information for the investors and is not in lieu of the Transaction Statements required to be provided by the CRA to its clients on a yearly basis.

1.7.2 CRA shall not be concerned with any dispute that may arise between the investor and his/her CSP and makes no representation or gives no warranty with respect to the quality of the service provided by the CSP or guarantee for timely delivery or accuracy of the contents of each Alert.

1.7.3 The Subscriber shall verify the transactions and the balances in his/her account from his/her nodal office and not rely solely on Alerts for any purpose.

1.7.4 CRA will not be liable for any delay or inability of CRA to send the Alert or for loss of any information in the Alerts in transmission.

1.8 Liability

1.8.1 CRA will not be liable for any losses, claims and damages arising from negligence, fraud, collusion or violation of the terms herein on the part of the investor and/ or a third party.