Improved Pension Grievance Redressal system
The Department of Pension and Pensioners’ Welfare has been implementing a web based Mission Mode Project namely “Pensioners’ Portal” under the National e-Governance Plan since March, 2007. Under the same the Department has Centralized Pension Grievance Redressal and Monitoring System (CPENGRAMS) vide which the pension related grievances of various Ministries are forwarded to the respective Ministries/Department for early redressal.
The Department of Pension & Pensioners’ Welfare with the help of NIC has developed an updated version of CPENGRAMS, which is based on integration of the data base of Centralized Public Grievances Redressal and Monitoring System (CPGRAMS), under the administrative control of Department of AR&PG and the CPENGRAMS, administered by Department of Pension and Pensioners’ Welfare. Under the updated version the pension related grievances will be combined with other grievances and therefore receipt from multiple sources will not be there for the Ministries/Departments. This will also facilitate disposal of grievances for all Ministries/Departments who can now log on to CPGRAMS and look into the pension grievances. Earlier they had to log on to CPENGRAMS & CPGRAMS separately.
To make all the Departments/Ministries/Orgainisations aware of this updated version, this Department organised a function here today, which was addressed by Shri V. Narayanasamy, Minister of State (PP) for Home Affairs. He stressed the need of sensitizing the officers involved in the process of grievance redressal to avoid any hardship to pensioners. On this occasion NIC also made a presentation of the updated version before the audience. Nodal Officers from approximately 99 Ministries/ Departments/ Organisations attached to the work relating to pensioners’ grievances redressal mechanism attended the ceremony.