The Railway Department has considered a request by Standing Committee of Voluntary Agencies(SCOVA) wherein it has been inter-alla pointed out that at the reservation counter(s) earmarked for senior citizens at Passenger Reservation System(PRS) centers in metros/big cities, there are long queues and senior citizens have to stand for hours in the queue. As such token system should be introduced at such Counters.
The Department has already issued instructions for introduction of computerised token system at PRS Centers. The request of SCOVA has been examined and it is desired that wherever, at computerised PRS centers, counters have been earmarked for senior citizens/handicapped persons, zonal Railways should consider provision of sitting arrangements near to that special counter subject to availability of space. It may, however, be ensured that such arrangements should not obstruct the free movement of passengers in the PRS center. It has been directed to take necessary action immediately.