The Department of Administrative Reforms and Public Grievances, Ministry of Personnel, New Delhi, has prepared a draft Bill called “Citizens Right to Grievance Redress Bill, 2011”.
It is stated to be a comprehensive rights based bill for the citizens of the country, which provides for statutory backing for getting timely services and goods specified in citizens charters of public authorities from Gram Panchayat, Block, District, State up to Central Level.
It has been decided that any violation of the citizens charter will be dealt as a grievance and institutional mechanism has been provided for time-bound grievance redressal and action against the responsible officers. The action will be in the form of penalty or a disciplinary action as per the service rules of the officers.
The Ministry has placed the (1) Overview of the Draft Bill and (2) Draft “Citizens Right to Grievance Redress Bill, 2011. To view the documents in their website click here.
The Ministry has placed the above documents in the public domain and called for comments and suggestions on or before 23.11.2011 in the following e-mail ids :